Theta 3D app not working? crashes or has problems?

Theta 3D Status

Last Updated on 2016-09-12 by DevAtelier

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Common Theta 3D Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Theta 3D app on iOS and Android devices. Solve all Theta 3D app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Theta 3D iPhone Issues and Solutions

Theta 3D iOS app crashes, not working, errors
Theta 3D iOS app network issues
Theta 3D on iOS has black/white screen

Theta 3D Android App Issues and Solutions

Theta 3D has errors/crashing/not working
Theta 3D server network connectivity issues
Theta 3D has black screen

Theta 3D iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Theta 3D app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Theta 3D app crashes or not working on Iphone (iOS):

Close and restart the Theta 3D app on iPhone
Update Theta 3D app to the Latest Version for iOS
Uninstall and reinstall Theta 3D iPhone app
Update your iPhone to the latest iOS version

Fix Theta 3D on iPhone unable to connect to server/internet connection issues::

To resolve Theta 3D network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Theta 3D black/white screen (blank screen) on iPhone:

Follow the Theta 3D iOS app troubleshooting guide Here →

Theta 3D Android App Issues and Solutions

Fix Theta 3D not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Theta 3D app issues:

Force Stop the Theta 3D App
1. On android, goto "Settings" » click Theta 3D app. » click "Force Stop".

Update Theta 3D to the latest version on PlayStore

Clear Theta 3D App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Theta 3D app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Theta 3D.

Fix Theta 3D unable to contact server/ Theta 3D internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Theta 3D » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Theta 3D » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Theta 3D on android.

Solve Theta 3D black/white screens issue on Android:

Follow the Theta 3D android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DevAtelier, developers of Theta 3D.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit RICOH THETA Website

Privacy Policy: https://theta360.com/en/privacypolicy/

Developer: Ricoh Co., Ltd.

62.5% Contact Match

Developer: Ricoh Co., Ltd.

E-Mail: [email protected]

Website: 🌍 Visit THETA+ Website

50% Contact Match

Developer: Theta Labs, Inc.

E-Mail: [email protected]

Website: 🌍 Visit Theta Wallet Website

About this app

Theta 3D is a hardware accessory and iPhone app that allow you to take stereoscopic 360-degree images using two Ricoh Theta S cameras. Images are stitched on the device and be viewed within Theta3D using Google Cardboard. Join us and see what a difference 3D makes! Note: To take full advantage of Theta3D you must have a two Ricoh Theta S cameras and a Theta 3D device.