Contact Steam Support

by Lord Ainz

I recently changed into my new iPhone and I have also changed my old phone number to a new phone number ever since I moved to another state to live there. Since I can’t confirm any trades on my new iPhone, they instructed me to disable the authenticator on my old iPhone and enable it on my new iPhone, which I did. HOWEVER, 1 big issue I have is that they never “warn you” what happens when you disable or enable a steam guard authenticator. They place a whopping fat 15 DAYS of not being able to trade with anyone and use the community market at all. During that time I had made great offers with a person on Discord and because of this I have to apologize to him due to the 15 days of trade ban. My BIG issue here is 15 days is waaaaay too long to not be able to do anything. If Valve’s excuse is to prevent Hackers that accessed your steam account and start trading your items to theirs or something like that, shouldn’t 1-3 days be more than sufficient for the actual owner of the steam account to respond, remove those trades, change password and security instead of 15 WHOPPING DAYS? As long as they don’t change that 15 days hold/ban I am keeping this app at a 1 Star, I wish I could rate it a lot lower, and I HOPEFULLY WISH they read through the comments, criticism and reviews and improve on one of the major flaws of their trade/ authenticator system.

by MattEllz

Writing here because it’s somehow the only way to voice my issues with this platform. I don’t use Steam, but my partner does. I wanted to gift him an e-gift card for his bday, but discovered Steam doesn’t have a “check out as guest” type option. As a result, I created an account. I then found out I couldn’t send the e-gift card until he and I were friends. But I couldn’t add him as a friend until I had spent at least $5 or loaded $5 to my wallet. Since I was going to get him a $100 gift card, I just loaded that to my account/wallet, then added him as a friend. The next stupid rule Steam sprung on me was that I could not gift him anything until we had been friends for at least 3 days, and now I’m seeing I may not even be able to send an e-gift card with the money I loaded into my “Steam wallet”??? So that $100 I just loaded to my account might just be a waste? It’s 2022, and Steam needs to get with the times. None of the Reddit threads I’ve seen supporting this archaic approach make sense to me. It’s so common to be able to send an e-gift card for virtual or physical products on sites that you yourself are not a user of, but the receiver is. It’s non-sensical to me that Steam/Valve won’t allow this… It’s like they’re asking to not make money? It makes me glad that I myself don’t use/support this platform myself.

by Tiki_chik

There are a whole bunch of problems with this app. The Steam Guard is absolutely horrendous, especially since you cant sign back in with the guard on via email confirmation and it HAS to be by your phone number. This ended up locking us out of our own account and having to contact steam to get it back. Another thing is when we don’t have troublesome Steam Guard on and when i put up a sale on MY OWN ACCOUNT. I can’t confirm my sale to the market because of not having the Guard on. DESPITE BEING LOGGED IN ON MY OWN ACCOUNT THAT IM MAKING A SALE ON!! which makes absolutely no sense. theres another problems and thats with the chats on the app. I dont get notifications from the application when someone messages me and thats bothersome when i get onto the PC of steam and someone messaged a good few hours before. Another thing which is a nitpick but for a reason. on our computer whenever we open steam the application logs us out every time we close the app or restart the computer. This..would be fine...if my games wouldn't have been uninstalled when i get logged back into Steam.

I really hope this app gets fixing but i really don't have faith that it will improve anytime soon.