Steam app not working? crashes or has problems?

Steam Status

Published by Valve on 2023-12-16

With the free Steam app for iOS, you can participate in the Steam community
wherever you go. With the Steam app for iOS, you can: - Chat with your Steam
friends.

I have a problem with Steam

Are you having issues? Select the issue you are having below and provide feedback to Steam.

User reports:
App has problems

User reports 31

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

93.5%

Account

3.2%

Screen

3.2%

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about Steam app

- The process of disabling and enabling the Steam Guard authenticator comes with a 15-day trade ban, which is too long and can cause inconvenience to users.

- The app does not have a "check out as guest" option, which can be frustrating for users who do not want to create an account.

- Users are required to spend at least $5 or load $5 to their wallet before they can add friends and send e-gift cards, which can be seen as a barrier to entry for some users.

Have a Problem with Steam Mobile? Report Issue

Common Steam Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Steam app on iOS and Android devices. Solve all Steam app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Steam iPhone Issues and Solutions

Steam iOS app crashes, not working, errors
Steam iOS app network issues
Steam on iOS has black/white screen

Steam Android App Issues and Solutions

Steam has errors/crashing/not working
Steam server network connectivity issues
Steam has black screen

Steam iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Steam app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Steam app crashes or not working on Iphone (iOS):

Close and restart the Steam app on iPhone
Update Steam app to the Latest Version for iOS
Uninstall and reinstall Steam iPhone app
Update your iPhone to the latest iOS version

Fix Steam on iPhone unable to connect to server/internet connection issues::

To resolve Steam network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Steam black/white screen (blank screen) on iPhone:

Follow the Steam iOS app troubleshooting guide Here →

Steam Android App Issues and Solutions

Fix Steam not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Steam app issues:

Force Stop the Steam App
1. On android, goto "Settings" » click Steam app. » click "Force Stop".

Update Steam to the latest version on PlayStore

Clear Steam App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Steam app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Steam.

Fix Steam unable to contact server/ Steam internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Steam » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Steam » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Steam on android.

Solve Steam black/white screens issue on Android:

Follow the Steam android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Valve, developers of Steam.

100% Contact Match

Developer: Valve Corporation

E-Mail: [email protected]

Website: Visit Steam Website

66.67% Contact Match

Developer: Valve Corporation

E-Mail: [email protected]

Website: Visit Valve Corporation Website

About this app

With the free this app app for iOS, you can participate in the this app community wherever you go. - Secure your account with the this app Guard Mobile Authenticator. - Access your inventory, trades, and the Community Market on the go. With Trade and Market Confirmations, you can be sure that your items never leave your account without your approval. - See the latest screenshots and posts from your friends and the most popular content from across the this app Community. - Keep up on the latest news and discussions from your favorite groups and games. - Remotely download and install your games straight to your PC at home.