lululemon Reviews

by Stinsmith2019

I ordered an item from lululemon for Christmas recently and it got “delivered” according to the email they sent me although it was never actually even delivered. I tried calling customer service but phone call wait times are ridiculous, and the hours are very limited. I’ve sent the same exact email 3 or 4 times to customer service in hopes of getting an actual response and cooperation about sending a replacement for my original order because I have yet to receive hardly any help regarding this issue. I’m very frustrated at how over complicated it is becoming for anyone to help me just get a simple replacement for a package that was never even delivered. The customer service is ridiculous, not to mention the very limited customer service hours that they’ll even respond to a call and/or email. You can’t even cancel an order from lululemon or through email after the guest service desk help center is closed because no one is there to help you “cancel the order”. Someone should be available 24/7 or at least make an option to cancel an order after hours available because if you place an order, they give you 60 minutes to cancel your order but oh crap you’re screwed if you place the order after hours and order the wrong size or color and try to cancel immediately after doing so...because they’re not open until morning to help you cancel and by that time, they won’t even cancel it because it’s passed 60 minutes of when you placed the order

by YungYeetSauce

You can’t cancel an order minutes after purchasing. I bought $400 of merch, and realized that it auto filled the wrong shipping address (in a state 2500 miles away from me) the second I hit the button. I figured it was not a huge deal because I’d just cancel and start over with the right address, since it had only been seconds since I placed the order. Nope. You can’t cancel orders at all. I try to call customer support and it’s literally just FAQ’s, no people. I try to chat with customer support and it says I’m 18th in queue etc all the way down to 1 and then it jumped up to 355th as soon as I got to 1. This is an absolute joke that such a massive national brand can’t have customer service or allow order cancellation seconds after placing the order (before anything is even pulled from their warehouse shelves)

I guess I just blew $400 I’ll never see again. I will never be buying from Lulu again, Vuori has better quality and much better customer service. Even Nike is preferable IMO.

by Runrunyogi

You are loosing a long time and prolific customer. Your app has been glitchy for some time and I've resorted to using your website. Over this holiday season both have been unreliable. They aren't saving guest profile information and not processing payments. Over Christmas the only payment it processed was through PayPal. I've reached out to your company through site feedback and received condescending cut and paste responses. You should read my entire message or look up my account information. Yes, I've already made sure my address, billing address, credit card numbers are correct. I've retyped them even though they're saved to my account. I also have plenty of funds available on the cards I've tried to use! Your app isn't even recognizing your own gift cards! Between blatant borrowing of design inspiration from your competitors and your rapidly declining customer service, your company is quickly becoming a joke.

by Vivian Serata

After waiting on hold 40 minutes and getting cut off and telephoning back and waiting on hold 50 minutes and Kevin cut off I went to the store to return a pair of women’s leggings that were sent to me arbitrarily by mistake. The store would not except them. Now I’m in for three hours of my life that I will never get back. I called again the next day and they tell me that it is up to me to obtain a shipping package and download an email, print it, fix it to my supplied transport package and then take it to a FedEx or arrange to have FedEx pick it up for me. Imagine a company that will not except back at a store an item that was incorrectly sent to someone. It is beyond frustrating trying to do the right thing. I i’m still waiting for them to contact me like they promised. I never bothered to send me the label to print out at my expense. Hi I am very frustrated and upset and I think I’ll just sit on this product of theirs until they straighten out their priorities

by 123stewart

I don’t write many reviews. but when things are crazy stupid I have to say something. I have made several purchase of the men’s abc pants recently. Really love the fit and comfort. I am actually getting another order delivered on Monday to my house.

But today on a trip to Atlanta it turned cold. I am going to a ball game and wanted a jacket and jogging pants. I wanted to pick them up to wear.

So I zipped in to the closest store. Placed my order and received confirmation “your order is ready.” When I went to pick up the order the store sales rep said “we don’t sell men’s clothing here, you will have to call “them”. Who is them? Are you not this app?

Not making a big scene about this but I drove 20 min. I left and called “them” or the service attached to the order.

Look I do online “business intelligence and analytics” for a 3 billion online retailer. The company is a much larger brick and mortar presence. I know everyone has their struggles. But this was not a best effort on your part.

But when your online site doesn’t understand a women only stocked store, that is an issue. I really like the clothes but disappointed in service. When I called customer service they were very nice. But overall underwhelming experience.

by Astrid11$

I was told by a store clerk that I couldn’t have my jogger pants exchanged for a different size because my purchase online was a “final sale”. Yes the item I purchased is 30 bucks off the original price of $120, but lululemon won’t display it is a final sale on the product page. It actually said “free shipping and rerun” on the product page. The clerk took the patience to explain that one needs to see that “final sale” legend with the fine print on no return when you proceed well into the payment stage. I think a neat trick would be to mark off all items by 1 dollar and then everything will be no return and no exchange. What’s infuriating is that they have the size I wanted in the inventory. I dialed the customer hotline and was put on an indefinite hold to get the privilege of speaking to an “educator.” If you are puzzled, that’s how this company call their customer reps. I had to hang up and throw away the pants because it’s simply not worth it. You know a company is fundamentally messed up when they call their sales rep “educators.” App deleted and won’t buy any item going forward. Good riddance.

by I Should Have Bought Nike

I placed on order on the weekend and mistakenly used the wrong shipping address. I caught my error within two minutes of placing the order so I emailed, called, and texted the customer service department to cover all my bases but because it was the weekend no one responded to me until the next morning. Unfortunately, there’s nothing they can do to change the address and when I asked to cancel the order so I could re-do it, they told me no, as it was over my 60 minutes window to cancel. I asked multiple representatives to cancel it and they told me if and when I receive the order, I can take the items back to the store to manually return if it’s within their return policy time frame. No one cares you’re spending hundreds of dollars on athleisure wear. All this app cares about is getting the sale. I am confident Nike would have made the situation right to either make sure my shipping address was changed or allow me to cancel the order. Now I have to wait for my order to be delivered to a business I don’t work at anymore and hope it will be sent back to lulu lemon before they will allow me to change my shipping address and/or credit me back the $309 spent of shirts. Kind of ridiculous for a company who prides themselves in their ethical standards. Save your money.

by DigitalNomadSF

I can’t log in. Can we get any more basic than this? How was this version even released? “We couldn’t login to your account.” I tried to log in on a web browser and it worked fine. Seriously guys. Way too much friction in getting people to use your app. Please work on this and test your apps before you release them. What is lulu doing with all of the money we are spending on their merchandise? Let’s improve the experience for loyal customers who are actually trying to give you more business ... you’re making that experience very unpleasant. Also what’s the point of having filters if they don’t work. Again, something so simple and basic is broken. Example, for men’s shorts, I get 68 results. If I apply the “running” filter, I get 1 result. Ridiculous. Where are all of these glowing 5-star reviews coming from? They most certainly aren’t real. I’m tired of seeing all of these big companies gaming reviews and ratings. It’s completely dishonest. There’s no way an app where I can’t log in and where the filters are broken has a 4.9 rating. This is fraud. That’s exactly what this is. Incredibly disappointed.

by Saavaal

I wish this app would finally fix lululemon. It could be such a convenient way of shopping- if it worked. Constantly the shopping cart fills up with products I have either already purchased or removed weeks ago, it refills almost every time I go into lululemon and having to remove 20+ items so I can check out is bad. The other major problem, and with this company in general, is that there is never a clear amount inventory available, app shows things at stores that are not there and viceversa doesn’t show products that are actually available at stores. Then the different payment options disappear constantly, sometimes lululemon reverts to a previous interface and bugs out. Overall a bad app.

by Bucket15

I have been a huge fan of this app for almost 10 years, but lululemon needs a lot of work. It glitches quite often and items disappear from your cart or at the point of sale, there’s an error that something is missing when everything is filled in correctly. It seems to happen most often when there is a delay in starting to add items to the cart but getting interrupted and not getting to finish it at that moment. When you return to complete it, and yes for me sometimes it could take a couple days to get back to it, the cart is empty and I have to start over trying to remember what was there. I’ve also found that if my stuff still happens to be in the cart after a delay, a glitch inevitably causes some type of error when attempting to checkout. I’ve tried checking for updates, etc, but still seem to have these issues often. I hope this helps because I love having lululemon , but it does need some work.

by FriedTummi

Recently discovering this store over the summer I quickly fell in love with the brand and all of the products it had to offer. Not only that coming into the people were always very helpful and helped me find everything I was looking for, including the style I preferences, and the correct size proportionate to my height and waist size, which helped me out quite a bit! Switching over on lululemon , I figured it would be a breeze to scroll through the catalogs and find what I want and have it shipped to my house, this is what I initially thought. However, from my personal experience it was a little more difficult and actually the online experience is much worse than in person. When purchasing in person, all the shorts I had were great quality, went through multiple washes and stretched quite a bit and never made wear and tear till months of excessive use. On the other hand, when I’ve purchased online with or without this account, the life expectancy of the products I buy especially the Pace Breakers 7” or 9”, the logo would seem to fade within the first week of it hands on, the top of the strings would fall apart and crumble and the inseams would be too tight and have some parts poking at my sides when running or doing any form of exercise. Sad how great the quality product can be but for some odd reason the phone application I don’t recommend for almost this app enthusiasts.

by Sinnabarr

It’s beyond frustrating when I get a message introducing new apparel, and when I go online to purchase an item, it’s sold out almost EVERYWHERE (online and in stores). How “new” is it exactly when everything in small sizes are sold out? I really like the real-time inventory check on lululemon , but the desk top version leaves something to be desired. It seems that not all this app locations are represented, or show stock availability. I went on a wild goose chase trying to find the Align II pant 25” white, in size 4 only to come up short each time. What would be SUPER helpful... if there was a way to be alerted when stock gets replenished. I’ve been trying to find long, white leggings for the better part of 2 years and I keep missing the boat each time. Sales associates in the store couldn’t even tell me how often new stock comes in. “Whenever distribution sends us stuff.” I guess it’s just not meant to be.

by Juniorraz

For the price, you’d think this app could offer better class shipping for free. Instead, it provides lowest class FedEx shipping or else has the customer pay the same price as personal shipping rates. Purchasing for delivery online is also cumbersome. It takes 48 hrs simply to process the order and then 5-7 business days (i.e., more than a week) to deliver. Gift cards cannot be applied in store if it’s not the physical card. (You can purchase using the card but it requires finding the clothes online then making sure to create a pickup at the store. No one at the store explained this.) if you make a purchase on lululemon and need to change something (i.e., change address or delivery from mail to pickup), you cannot make the change. The UI on lululemon itself, though, is great and it’s good at helping track inventory at stores. The clothes, while definitely over-priced, are still solidly made and have thoughtful designs. But this app is clearly not investing in online delivery and service. Delivery times in the DC area, which has strong demand, for example, were either the same or faster in 2017, four years ago.

by Dnfallon

lululemon is good. It’s user friendly, not cluttered, easy to check out, search words are intuitive, and it has my previous orders. For the most part really good.

A great feature in lululemon is to see store inventory when item is not available “online” but, there’s a short coming to this. That short coming is that it doesn’t allow you to purchase from that store within lululemon . I have to track down that item by calling the store and ordering it over the phone. Basically, if it was just “one bucket” of inventory to pull from and order within lululemon it would be more convenient and less time consuming.

by Edawg112001

This is one of the best shopping experiences on an app that I have ever used, it is very easy to find what you are looking for, the layout and aesthetic of lululemon is super clean and modern. lululemon feels really smooth, all of the product images are high quality and it tells you everything you need to know about the product before you press purchase. lululemon was so clean and easy to use, way better than most of the top dog apps out there right now. I liked this so much that I felt compelled to leave my first in depth review ever lol.

by U-n-known

i LOVE this app!!! you might think “omg why would u pay that for leggings?” and don’t get me wrong, i thought that too but when i bought my first pair a while ago i knew what the hype was about. my favs are the align leggings. THEY ARE THE MOST COMFORTABLE LEGGINGS I OWN!!! however one thing i absolutely HATE is that i pay good money to get my leggings and ship them to my house, when they give me the LOWEST class shipping available. it has been VERY BAD lately and my leggings literally took like 1.5-2 weeks to get here. INSANE!!!! i understand if it’s just one time, but it’s EVERY-TIME!! anyways i expect more from the company if i’m paying that much. BUT I LOVE this app WITH ALL MY FREAKING HEART💞💞💞💞

by Chalotte9156

lululemon is amazing! as a lulu addict, i have way to much lulu (if that’s even a thing) and lululemon makes it so easy!! you can add a credit card and then just check out in about 5 seconds. you have options picked just for you and you can get emailed when things are or are not out of stock. i love lululemon, and use it constantly. onto the quality, these are the best leggings i have ever had. the align material is ever softer than a barefoot dreams blanket and it is so comfortable to wear. i recommend the align tank top, leggings (28” if you taller), and the hotty hot low rise lined shorts 2.5”. hope this helps :)!

by Sins Are Deadly

Price of lulu backs up great product and customer service. I know when I purchase a lulu item it comes with a network of people to assist me if needed.
The product reviews are helpful, and I love that we can see reviews from other countries when their releases are ahead of the U.S. I’d like to be able to give customer reviews on lululemon . That is my main method for communication with customer support and for purchasing.
I feel like a lot of the positive reviews aren’t being posted because it’s a hassle to get onto the desktop version, especially when lululemon is sooooo much more streamlined and user friendly!

However, I often have issues during checkout, about 40% of the time. And my response from customer service is “order from a computer” but that’s not helpful to someone who impulse buys away from home especially on Tuesday when I’m at work haha.

I also have issues with stock levels in stores not being accurate via lululemon ...this has caused headaches for me a few times as well as employees

Overall, minor issues I hope to see fixed!

by Aray987

Easy to search items and good sorting categories. Love the option to scan a tag in store to see options.
Missing: the option to save items for later!! It can be hard to keep track of items I previously liked… but wasn’t yet ready to purchase. Other apps have the “saved for later” cart option & this keeps things organized & clear. Also, when items are out of stock the photo disappears & it’s hard to remember what it was? Often, items will be restocked and unless you remember a specific color name/description to search for it later… you may never find it again.

by DozaCreekStables

I recently discovered a lullulemon pop up at West County Mall in STL! I wanted to give a huge shout out to Marissa. What a sharp saleswoman! It’s was clear she loves to stay fit, but she loves multitasking and helping ppl who wonder into that store. I’ve never received such great personal customer service. Marissa made many customers feel welcomed by the younger sales community. She knows her product and it was clear she wanted to give everyone a personal customer service experience. Marissa was knowledgeable about all their products. I never felt pressured to purchase anything. I purchased three item that I love! Thanks Marissa! From New Athens horse & peacock farm. And thanks for recognizing my military service! Every penny I save helps my bottom line!

by Anti Lulu

I ordered 3 items for my son for Christmas. When I opened the packing envelope, only 2 items were in the package. Looked at the slip thinking maybe the joggers were shipped separately, but nothing was marked. There were no joggers in the package. Called customer service and she assured me that someone would be checking into tracking the item and would call me. No one has called, no emails, and three texts sent only to receive a generic response that the current text volume was high at this time! The closest store to me is 1 1/2 hours away and they have limited stock. I never have much luck there for size/color options! Therefore, I order online. But I think I will be shopping elsewhere. For the cost of the product, you would think their customer service would be better!
Anti lulu

by Alextramild

Every time I open lululemon and tap at the top for men. It will always switch back to women. I have to retap men again to browse men section. And while I am going through each sections of products, lululemon will automatic switch back to women section. It is very frustrating especially when you try to find other products to match what you just saw.

It would be great also if you can have preferences setting in user profile to always remember which (women or men or etc) they prefer to see as default.

I also find email marketing is not targeting just what I prefer to see. I like this app products but I don’t need to see email promoting products (women clothes) everyday that I will never buy. Lately I been deleted email before I even open it. I don’t wanna unsubscribe it just yet. Thank you.

by Mommyhello

I’ve been purchasing this app leggings lately and have bought almost a dozen in the last two months. Every pair fit so different and vary in materials. I recently returned a pair that had cross stitching on the side of the leg that was completely coming apart. So happy I never removed the tag. They were close to $140 and now I just saw them on “we made to much” for half the price. Another pair I just wore are balling up between the legs after an afternoon at the zoo and maintained water droplets the entire day after I washed my hands in the restroom. No more pink for sure!!! I’m just not convinced the legging products are worth the price. Sorry, I want to love the leggings but so far I just enjoy the great staff at my local store!

by Aksaiyo

This is overall a nice app, but still have a few bugs. Eg. If I put something from the we made too much section in and leave lululemon , when I come up it shows up in the cart as full price again, unless I remove something. Then, everything would show up as its sale price again. Also, i’d love if I can click at the stuff in my cart to reach its product page again, just to double check reviews. Another suggestion, is that I can’t sort the reviews like I can on the mobile website. Finally, a minor suggestion is to put aggregate an overall sizing/fit recommendation somewhere, so I can see if I need to size up or down for a certain item.

by Vuvu0131952

I absolutely love how easy and user friendly lululemon is but it has a couple of glitches.. if i fill my cart up and then take products out and exit lululemon and come back the products were put back in the cart. Also a lot of the time lululemon crashes and i have to start filling my cart all over again.. i also think when you add something to the cart it should have some sort of text or notification pop up on the screen that says “the product has been added to your cart” so you don’t have to watch the shipped cart in the corner so closely.. just some things i could see improvements on in the near future.

by Dudjvfkcjf

I have a daughter in college, who had me try them about 5 years ago and I have been a fan ever since. I’m 52 and love these for workout, everyday and even going out to dinner. They never fade or stretch out of place. They are more expensive then others out there but once you have a pair you will never want another brand. I have about 6 different ones of the spandex pants, two skirts, 3 jackets and tops and they have been worn so much but still look like I just bought them. Love this company and the top quality of their products that they stand behind.

by CZPeaches

I recently was looking for a pair of the APL tech loom shoes and noticed they were on sale. Are used the website to locate the shoes at various stores across the country. The first store I contacted in Chicago said they were too busy to take a phone order. The Carlsbad store took my name and number and said that they would call me the following day so that they could sell me the shoes. I was so excited and very appreciative for their help. I wish I remembered the persons name who called me back the next day, but they were very nice and my shoes arrived today, making me the happiest person on earth!

by Mine Crafts 1# Fan

Website would not process my order and error message kept popping up. The error message was sent to help center numerous times and no one contacted me after website sent out error and I contacted them. There was nothing wrong with my credit card. Finally, used an Am Ex tonight night and my order went through. Much smaller order than I originally planned on buying. I wasn’t going to order anything at all due to the 3 prior times I tried to order things, however my son insisted on buying his girlfriend something.