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Worst customer service
I ordered an item from the app for Christmas recently and it got “delivered” according to the email they sent me although it was never actually even delivered. I tried calling customer service but phone call wait times are ridiculous, and the hours are very limited. I’ve sent the same exact email 3 or 4 times to customer service in hopes of getting an actual response and cooperation about sending a replacement for my original order because I have yet to receive hardly any help regarding this issue. I’m very frustrated at how over complicated it is becoming for anyone to help me just get a simple replacement for a package that was never even delivered. The customer service is ridiculous, not to mention the very limited customer service hours that they’ll even respond to a call and/or email. You can’t even cancel an order from the app or through email after the guest service desk help center is closed because no one is there to help you “cancel the order”. Someone should be available 24/7 or at least make an option to cancel an order after hours available because if you place an order, they give you 60 minutes to cancel your order but oh crap you’re screwed if you place the order after hours and order the wrong size or color and try to cancel immediately after doing so...because they’re not open until morning to help you cancel and by that time, they won’t even cancel it because it’s passed 60 minutes of when you placed the order
In Store vs Online Application
Recently discovering this store over the summer I quickly fell in love with the brand and all of the products it had to offer. Not only that coming into the people were always very helpful and helped me find everything I was looking for, including the style I preferences, and the correct size proportionate to my height and waist size, which helped me out quite a bit! Switching over on the app, I figured it would be a breeze to scroll through the catalogs and find what I want and have it shipped to my house, this is what I initially thought. However, from my personal experience it was a little more difficult and actually the online experience is much worse than in person. When purchasing in person, all the shorts I had were great quality, went through multiple washes and stretched quite a bit and never made wear and tear till months of excessive use. On the other hand, when I’ve purchased online with or without this account, the life expectancy of the products I buy especially the Pace Breakers 7” or 9”, the logo would seem to fade within the first week of it hands on, the top of the strings would fall apart and crumble and the inseams would be too tight and have some parts poking at my sides when running or doing any form of exercise. Sad how great the quality product can be but for some odd reason the phone application I don’t recommend for almost Lululemon enthusiasts.
Lulu lemon hates its customers - only wants $$$
I placed on order on the weekend and mistakenly used the wrong shipping address. I caught my error within two minutes of placing the order so I emailed, called, and texted the customer service department to cover all my bases but because it was the weekend no one responded to me until the next morning. Unfortunately, there’s nothing they can do to change the address and when I asked to cancel the order so I could re-do it, they told me no, as it was over my 60 minutes window to cancel. I asked multiple representatives to cancel it and they told me if and when I receive the order, I can take the items back to the store to manually return if it’s within their return policy time frame. No one cares you’re spending hundreds of dollars on athleisure wear. All lululemon cares about is getting the sale. I am confident Nike would have made the situation right to either make sure my shipping address was changed or allow me to cancel the order. Now I have to wait for my order to be delivered to a business I don’t work at anymore and hope it will be sent back to lulu lemon before they will allow me to change my shipping address and/or credit me back the $309 spent of shirts. Kind of ridiculous for a company who prides themselves in their ethical standards. Save your money.
Love the apparel & customer service, BUT...
It’s beyond frustrating when I get a message introducing new apparel, and when I go online to purchase an item, it’s sold out almost EVERYWHERE (online and in stores). How “new” is it exactly when everything in small sizes are sold out? I really like the real-time inventory check on the app, but the desk top version leaves something to be desired. It seems that not all Lululemon locations are represented, or show stock availability. I went on a wild goose chase trying to find the Align II pant 25” white, in size 4 only to come up short each time. What would be SUPER helpful... if there was a way to be alerted when stock gets replenished. I’ve been trying to find long, white leggings for the better part of 2 years and I keep missing the boat each time. Sales associates in the store couldn’t even tell me how often new stock comes in. “Whenever distribution sends us stuff.” I guess it’s just not meant to be.
I have been a huge fan of Lululemon for almost 10 years, but the app needs a lot of work. It glitches quite often and items disappear from your cart or at the point of sale, there’s an error that something is missing when everything is filled in correctly. It seems to happen most often when there is a delay in starting to add items to the cart but getting interrupted and not getting to finish it at that moment. When you return to complete it, and yes for me sometimes it could take a couple days to get back to it, the cart is empty and I have to start over trying to remember what was there. I’ve also found that if my stuff still happens to be in the cart after a delay, a glitch inevitably causes some type of error when attempting to checkout. I’ve tried checking for updates, etc, but still seem to have these issues often. I hope this helps because I love having the app, but it does need some work.
App is a joke
You are loosing a long time and prolific customer. Your app has been glitchy for some time and I've resorted to using your website. Over this holiday season both have been unreliable. They aren't saving guest profile information and not processing payments. Over Christmas the only payment it processed was through PayPal. I've reached out to your company through site feedback and received condescending cut and paste responses. You should read my entire message or look up my account information. Yes, I've already made sure my address, billing address, credit card numbers are correct. I've retyped them even though they're saved to my account. I also have plenty of funds available on the cards I've tried to use! Your app isn't even recognizing your own gift cards! Between blatant borrowing of design inspiration from your competitors and your rapidly declining customer service, your company is quickly becoming a joke.
Price of lulu backs up great product and customer service. I know when I purchase a lulu item it comes with a network of people to assist me if needed. The product reviews are helpful, and I love that we can see reviews from other countries when their releases are ahead of the U.S. I’d like to be able to give customer reviews on the app. That is my main method for communication with customer support and for purchasing. I feel like a lot of the positive reviews aren’t being posted because it’s a hassle to get onto the desktop version, especially when the app is sooooo much more streamlined and user friendly! However, I often have issues during checkout, about 40% of the time. And my response from customer service is “order from a computer” but that’s not helpful to someone who impulse buys away from home especially on Tuesday when I’m at work haha. I also have issues with stock levels in stores not being accurate via the app...this has caused headaches for me a few times as well as employees Overall, minor issues I hope to see fixed!
I love lululemon!
I have a daughter in college, who had me try them about 5 years ago and I have been a fan ever since. I’m 52 and love these for workout, everyday and even going out to dinner. They never fade or stretch out of place. They are more expensive then others out there but once you have a pair you will never want another brand. I have about 6 different ones of the spandex pants, two skirts, 3 jackets and tops and they have been worn so much but still look like I just bought them. Love this company and the top quality of their products that they stand behind.
Wanting to love Lululemon but struggling!!!
I’ve been purchasing Lululemon leggings lately and have bought almost a dozen in the last two months. Every pair fit so different and vary in materials. I recently returned a pair that had cross stitching on the side of the leg that was completely coming apart. So happy I never removed the tag. They were close to $140 and now I just saw them on “we made to much” for half the price. Another pair I just wore are balling up between the legs after an afternoon at the zoo and maintained water droplets the entire day after I washed my hands in the restroom. No more pink for sure!!! I’m just not convinced the legging products are worth the price. Sorry, I want to love the leggings but so far I just enjoy the great staff at my local store!
Please fix this
Every time I open the app and tap at the top for men. It will always switch back to women. I have to retap men again to browse men section. And while I am going through each sections of products, the app will automatic switch back to women section. It is very frustrating especially when you try to find other products to match what you just saw. It would be great also if you can have preferences setting in user profile to always remember which (women or men or etc) they prefer to see as default. I also find email marketing is not targeting just what I prefer to see. I like lululemon products but I don’t need to see email promoting products (women clothes) everyday that I will never buy. Lately I been deleted email before I even open it. I don’t wanna unsubscribe it just yet. Thank you.
Nice app but a few bugs
This is overall a nice app, but still have a few bugs. Eg. If I put something from the we made too much section in and leave the app, when I come up it shows up in the cart as full price again, unless I remove something. Then, everything would show up as its sale price again. Also, i’d love if I can click at the stuff in my cart to reach its product page again, just to double check reviews. Another suggestion, is that I can’t sort the reviews like I can on the mobile website. Finally, a minor suggestion is to put aggregate an overall sizing/fit recommendation somewhere, so I can see if I need to size up or down for a certain item.
I ordered 3 items for my son for Christmas. When I opened the packing envelope, only 2 items were in the package. Looked at the slip thinking maybe the joggers were shipped separately, but nothing was marked. There were no joggers in the package. Called customer service and she assured me that someone would be checking into tracking the item and would call me. No one has called, no emails, and three texts sent only to receive a generic response that the current text volume was high at this time! The closest store to me is 1 1/2 hours away and they have limited stock. I never have much luck there for size/color options! Therefore, I order online. But I think I will be shopping elsewhere. For the cost of the product, you would think their customer service would be better! Anti lulu
Carlsbad CA store ROCKS!
I recently was looking for a pair of the APL tech loom shoes and noticed they were on sale. Are used the website to locate the shoes at various stores across the country. The first store I contacted in Chicago said they were too busy to take a phone order. The Carlsbad store took my name and number and said that they would call me the following day so that they could sell me the shoes. I was so excited and very appreciative for their help. I wish I remembered the persons name who called me back the next day, but they were very nice and my shoes arrived today, making me the happiest person on earth!
Love the app but it has a few bugs
I absolutely love how easy and user friendly the app is but it has a couple of glitches.. if i fill my cart up and then take products out and exit the app and come back the products were put back in the cart. Also a lot of the time the app crashes and i have to start filling my cart all over again.. i also think when you add something to the cart it should have some sort of text or notification pop up on the screen that says “the product has been added to your cart” so you don’t have to watch the shipped cart in the corner so closely.. just some things i could see improvements on in the near future.
Website would not process my order and error message kept popping up. The error message was sent to help center numerous times and no one contacted me after website sent out error and I contacted them. There was nothing wrong with my credit card. Finally, used an Am Ex tonight night and my order went through. Much smaller order than I originally planned on buying. I wasn’t going to order anything at all due to the 3 prior times I tried to order things, however my son insisted on buying his girlfriend something.
Yes. lululemon is very safe to use. This is based on our NLP (Natural language processing) analysis of over 147,663 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for lululemon Is 49.3/100.
Yes. lululemon is a totally legit app. This conclusion was arrived at by running over 147,663 lululemon User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for lululemon Is 49.3/100.
lululemon works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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