Heat Index app not working? crashes or has problems?

Heat Index Status

Last Updated on 2019-10-17 by Thai Meteorological Department

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Common Heat Index Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Heat Index app on iOS and Android devices. Solve all Heat Index app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Heat Index iPhone Issues and Solutions

Heat Index iOS app crashes, not working, errors
Heat Index iOS app network issues
Heat Index on iOS has black/white screen

Heat Index Android App Issues and Solutions

Heat Index has errors/crashing/not working
Heat Index server network connectivity issues
Heat Index has black screen

Heat Index iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Heat Index app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Heat Index app crashes or not working on Iphone (iOS):

Close and restart the Heat Index app on iPhone
Update Heat Index app to the Latest Version for iOS
Uninstall and reinstall Heat Index iPhone app
Update your iPhone to the latest iOS version

Fix Heat Index on iPhone unable to connect to server/internet connection issues::

To resolve Heat Index network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Heat Index black/white screen (blank screen) on iPhone:

Follow the Heat Index iOS app troubleshooting guide Here →

Heat Index Android App Issues and Solutions

Fix Heat Index not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Heat Index app issues:

Force Stop the Heat Index App
1. On android, goto "Settings" » click Heat Index app. » click "Force Stop".

Update Heat Index to the latest version on PlayStore

Clear Heat Index App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Heat Index app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Heat Index.

Fix Heat Index unable to contact server/ Heat Index internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Heat Index » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Heat Index » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Heat Index on android.

Solve Heat Index black/white screens issue on Android:

Follow the Heat Index android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Thai Meteorological Department, developers of Heat Index.