Contact Faithlife TV Support
Company Name: Faithlife Corporation
About: Watch the Bible come alive, anytime, anywhere. Stream Bible study video, family
entertainment, and community content from your church to your phone, tablet, or
TV.
Faithlife TV Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Faithlife TV. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Faithlife TV. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Faithlife Corporation
Read 3 Customer Service Reviews 😭😔💔
Great in theory, not in reality
by Revtrin
I love the concept of FaithlifeTV. But it doesn’t work well. The first documentary I purchased I didn’t know where to go to find the film, when I did find the film it added to my watchlist but it wouldn’t play. I eventually had to call support and I still don’t understand how this platform is supposed to work. There should be a store link from the app and a browse function. I can only browse from Safari on my iPhone, not in the app. Today I was trying to find a certain film. I searched several different ways in the app and it didn’t pull up. I had to go to Safari. I found the film and added it to my watchlist. Still nothing. I logged into Logos.com and found the option to purchase the DVD. Long story short I stumbled onto a link to Faithlife Plus at logos.com and then it played. I have no idea how this was designed to work but it is not intuitive at all. That’s Logos in general. They have great content, great resources but you need a degree to figure out how to use anything they produce. As a pastor who uses multiple Logos products on a near daily basis it is really frustrating. You shouldn’t have to take classes or watch tutorials or google a problem to be able to use a product. FaithlifeTV is at the bottom of the list of usable products from Logos. Again I love the idea, but it’s not designed well and it’s not easy to use. For me it’s worth the trouble because I need the information, but most people will move on to another method. The film I was looking for is available at Amazon and I made the purchase there. I’m hopeful they will make significant improvements in the future but right now it’s absolutely not worth it.
Great in theory, not in reality
by Revtrin
I love the concept of FaithlifeTV. But it doesn’t work well. The first documentary I purchased I didn’t know where to go to find the film, when I did find the film it added to my watchlist but it wouldn’t play. I eventually had to call support and I still don’t understand how this platform is supposed to work. There should be a store link from the app and a browse function. I can only browse from Safari on my iPhone, not in the app. Today I was trying to find a certain film. I searched several different ways in the app and it didn’t pull up. I had to go to Safari. I found the film and added it to my watchlist. Still nothing. I logged into Logos.com and found the option to purchase the DVD. Long story short I stumbled onto a link to Faithlife Plus at logos.com and then it played. I have no idea how this was designed to work but it is not intuitive at all. That’s Logos in general. They have great content, great resources but you need a degree to figure out how to use anything they produce. As a pastor who uses multiple Logos products on a near daily basis it is really frustrating. You shouldn’t have to take classes or watch tutorials or google a problem to be able to use a product. FaithlifeTV is at the bottom of the list of usable products from Logos. Again I love the idea, but it’s not designed well and it’s not easy to use. For me it’s worth the trouble because I need the information, but most people will move on to another method. The film I was looking for is available at Amazon and I made the purchase there. I’m hopeful they will make significant improvements in the future but right now it’s absolutely not worth it.
I like...
by _craig
...but it’s slow and a bit buggy
Have a Problem with Faithlife TV? Report Issue
Why should I report an Issue with Faithlife TV?
- Pulling issues faced by users like you is a good way to draw attention of Faithlife TV to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Faithlife TV customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Faithlife TV.
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