Onelink Home app not working? crashes or has problems?

Onelink Home Status

Last Updated on 2023-12-11 by First Alert / BRK Brands

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Common Onelink Home Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Onelink Home app on iOS and Android devices. Solve all Onelink Home app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Onelink Home iPhone Issues and Solutions

Onelink Home iOS app crashes, not working, errors
Onelink Home iOS app network issues
Onelink Home on iOS has black/white screen

Onelink Home Android App Issues and Solutions

Onelink Home has errors/crashing/not working
Onelink Home server network connectivity issues
Onelink Home has black screen

Onelink Home iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Onelink Home app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Onelink Home app crashes or not working on Iphone (iOS):

Close and restart the Onelink Home app on iPhone
Update Onelink Home app to the Latest Version for iOS
Uninstall and reinstall Onelink Home iPhone app
Update your iPhone to the latest iOS version

Fix Onelink Home on iPhone unable to connect to server/internet connection issues::

To resolve Onelink Home network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Onelink Home black/white screen (blank screen) on iPhone:

Follow the Onelink Home iOS app troubleshooting guide Here →

Onelink Home Android App Issues and Solutions

Fix Onelink Home not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Onelink Home app issues:

Force Stop the Onelink Home App
1. On android, goto "Settings" » click Onelink Home app. » click "Force Stop".

Update Onelink Home to the latest version on PlayStore

Clear Onelink Home App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Onelink Home app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Onelink Home.

Fix Onelink Home unable to contact server/ Onelink Home internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Onelink Home » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Onelink Home » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Onelink Home on android.

Solve Onelink Home black/white screens issue on Android:

Follow the Onelink Home android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at First Alert / BRK Brands, developers of Onelink Home.

About this app

Now featuring the Onelink Safe & Sound, the 3-in-1 device that combines a hardwired smart smoke and carbon monoxide alarm with a premium speaker and embedded Amazon Alexa voice assistant. With safety notifications in the event of a smoke or CO emergency, plus premium audio and hands-free voice commands, the Safe & Sound adds safety, entertainment, and convenience to any home. Download the Onelink Home app to install, pair, and monitor all of your Onelink by First Alert connected home devices. The Onelink Home app also supports Onelink Smoke & Carbon Monoxide alarms, providing smart safety and comfort to your home.