Domino's Pizza USA Reviews

by The Stereophonic Oddity

I order a A LOT of Domino’s, and part of the reason I’ve remained loyal has been the rewards. With one of these recent updates however it has stopped crediting me entirely. I noticed last week that my reward points were lower than expected, but now after my most recent order and reviewing the orders I received credit for there are multiple missing. Furthermore there is no way to recover the rewards number & earn credit for these previous orders unless I have the physical box the pizza came in still in the fridge or trash, because I order & pay through DominosPizzaUSA , and I’m not emailed a rewards number with my receipt because I’m supposed to be signed-up and receiving those credits automatically. Luckily I was able to recover credit for one order this way, but the others appear to be irredeemable and there’s nowhere to look for more info. I’m very upset and disappointed, because I’ve ordered Domino’s at least once a week for the last 5 years and with my daughter and I order many many pizzas for the summer camp I manage every year. Having this happen multiple times over the last 4 weeks shows it’s systemic- whether a glitch or not- and Dominos is going to lose my business going forward.

by Millenial(s)

I can imagine a few benefits from skipping out on building. Native app, but, it’s also all divided by a the cost of doing anything new, so I’m sure it makes less tsetse for profit people than product people. However, DominosPizzaUSA is garbage: even if the error codes have the exact same message as on the web (which isn’t hard for a native app to do). The hierarchy for actions is absurd. When I’m in the menu, I can’t see what’s in my cart, or my order totally until I’ve added an item to the menu or closed the menu. Further, when you modify a pizza (I suppose it’s possible domino’s executives only eat the specialty pizzas) the price of the item you’re about to add to your order isn’t displayed. If you have 20 cash and want to maximize your pizza toppings, you might be adding something to the cart and removing it till you get it right for a long time, depending on user intelligence towards domino’s menu pricing.

Bad app. It got an additional star because everything fit on screen and the branding was consistent with the average-at-best domino’s website. But that 2 should be compared with the 3 star’s missing for not valuing the user experience as an outcome of corporate value.

(FYI, I couldn’t see the text as I was typing this, Apple that’s a problem u should look into. iPhone 6s Plus)

by Johngcp

I can’t believe a company would make it so hard to give them money. I spent over 30 mins or more trying to place an order on my iPad, where if you go to review your order you can’t go back and add anything else unless you want what they suggest, or you delete your whole order and start from scratch. That still wouldn’t have taken so long to place the order tho, but I was using a coupon they had, but my total was coming out way more than it should have. It took me a while to figure out that some crusts and toppings were causing my price to go up because they were more costly ingredients. The problem is no where on the list of ingredients does it let you know which ones cost extra and which don’t, it’s just one list of ingredients and if you choose ingredients based on the coupons guidelines and the price comes out to high then you are left confused as you get no information as to why. So after starting from scratch a few times since I can’t just go back to the main menu, I finally figured out what was raising the price so high. DominosPizzaUSA needs work, the ceo should try and use it, get to checkout and then try and go back to add something else and he’d quickly fire whoever made DominosPizzaUSA.

by Everfic

DominosPizzaUSA is deceptively convenient, it even has an “order tracker.” That is, until you realize that you have no idea if the location you’re ordering from is slammed or any sort of indicator of when your order will be ready/delivered (they just tell you when a milestone happens for your order, no timeframe for actually meeting those milestones). I have experienced multiple surprise 3+ hours waits using DominosPizzaUSA. And if the location you’re ordering from decides not to answer their phone (either because they’re just that busy or they don’t want to deal with what they assume will be an upset customer), like mine did tonight, you’ll have no way to know how bad of a wait you’re in for without driving over in person (which feels excessive to me). I literally ordered at 7:33pm and it’s 11:22pm now, zero pizza to show. I don’t blame the people working there for being understaffed and overbooked, but I do blame DominosPizzaUSA for not giving an option for warning you if a place is slammed, or just not allowing past a certain number of orders. Even just changing it so that you can see what the milestone etas are could do a better job of stopping people from ordering when they clearly can’t deliver.

by Watonman

Am only giving this review because I was unable to place a delivery order from my favorite store. Usually I do carry outs but on this occasion I was unable to go out, so I had to use the delivery service. Thinking all was going as planned I calmly placed my order only to later discover some few seconds later my carry out store address on my profile was changed automatically. These seemingly did not sit well with me so I hurriedly tried to change the address back to my favorite stores address, only for me to find out that if you choose to use their (dominos) delivery service, you will automatically assigned the nearest store close to your location, this evidently infuriated me, because I have already gone to the store that was automatically assigned to my profile twice and I was not satisfied with how they make their pizza. Please if any of DominosPizzaUSA developers should see this, try to ensure you make it possible for people to order from their favorites stores in as much as they can pay for the delivery. The other reason which aided in my decision to award DominosPizzaUSA three stars is the lack of modern user interface. Am improvement in that area will be greatly appreciated.

by A Barracks Marine

My last two deliveries was absolutely horrible. DominosPizzaUSA would say this person has left the store at this time but I wouldn’t get
My pizzas until an hour later when it’s in between warm and cold. Three months ago was the worst where it took them 3 hours to get my pizzas delivered in two separate deliveries...I don’t know why I couldn’t get them in one delivery when I only put in one order. On that note one of the pizzas was wrong. I complained only to feel like I was being shrugged off to an excuse of “ we’re really busy on saturdays”. If that is so then hire some more people to work Saturday’s and give me my pizza in a timely manner! On top of that not all pizzas are consistent with one another in taste and quality. The first time I had break sticks here, it was absolutely amazing! Then the last two times it was mediocre so I never get them anymore. Sometimes there’s just enough sauce which is amazing and then other times the sauce is overflowing the pizza as if I ordered extra extra sauce and then there are times where I have to question myself whether or not they forgot the sauce.

by Rad Drawer

This is easily one of the most well coded ordering apps I’ve seen on DominosPizzaUSA Store, everything is fluid and works well. It has an intuitive interface and is easy to use, my grandmother could probably use this without any trouble. However, there are a few things to be said about the tracker and gift card application. When I tried to checkout using my gift card, after verifying several times that the information I inputted was correct, the system would spit out an error that there was something wrong with my card. After doing 5-6 captchas I finally got it to work, and I was sent to complete my order. However after that, the pizza tracker was behaving rather erroneously, it would jump around and even move backwards from Delivery to Quality Check, this happened several times. Other then those two rather minor issues though, I had a very positive experience with DominosPizzaUSA! I’d recommend to anyone ordering from dominoes on mobile, very nice to use. Your app developers are doing their job well.

by Guadalajara Girl

It’s been A while and I still see the same problem on the coupons there’s a $5.99 coupon on the three or more pizza, bread, pasta, dessert, wings and sandwiches every time I click on that coupon it only shows the wings. There used to be a two or more pizza, bread, pasta, dessert, wings, and sandwiches coupon but I realize that they took that coupon off and now there’s a $6.99 coupon on pizza, bread, pasta, dessert, wings, and sandwiches. If they raised their prices why do they still have the option for the $5.99 coupon when it’s not valid anymore (it looks like a bug in DominosPizzaUSA though if it were a bug why hasn’t it been fixed yet so many updates and the same problem is present) and why weren’t us as customers informed of this price change. Other than that I love DominosPizzaUSA I’ve loved it for years the graphics are amazing super quick, convenient, easy to work with and overall great app and the dominoes I work with always has great staff, food is amazing! I recommend but I’m still marking it.

by LunarNyaa

I love the food and DominosPizzaUSA is a great help but I wish there was an option for pasta/ bread bowls, pizzas, bread knots, wings, etc. to have the options of garlic or no garlic. I rarely get the bread bowls because I have a garlic intolerance I’m not allergic but it’s very very painful after eating it. I don’t like having to place an order only to realize too late I have to call the store and ask them not to. I don’t normally complain about anything with the food I really love it but it’s very awkward and inconvenient to have to call just to avoid a mishap. I feel really bad about it because a lot of the people that work at Dominos are really hard workers and the branch we order from are some of the most kindest, hardworking, genuinely care about the customers and take pride in doing things right. A lot of people who work in the food industry do care about their customers or their work of their job and I feel that a lot go under appreciated. Thank you for making DominosPizzaUSA to make it easier to order and thank you to the workers for all your hard work. Especially during the pandemic.

by Fifi & Lissa

We are here on vacation and my grandkids wanted pizza. So I looked up the number to Dominos and I was moved 3 times to 2 different stores. I finally was upset after being moved around for 45 minutes. Spoke to a VERT RUDE worker who called herself a manager named Jessica. If she worked for me I would have to let her go as she didn’t care if I got pizza for my family. I then ask for her manager and was told very worker there was a manager except drivers. I was very upset because she told me she couldn’t and wouldn’t help me place my order. I needed to order online so they would know who’s store delivers to the hotel we are staying at. I own a business for 31 years and is a delivery company I would never speak or allow any of my workers to speak to my customers the way Jessica spoke to me. I will call her owner of that store tomorrow and have a few words with Manny as she told me that was her manager. I love DominosPizzaUSA so I never have to deal with a RUDE PERSON LIKE JESSICA AGAIN WHEN I AM ORDERING MY PIZZA.

by Brightcupofsunshine

I was a customer years ago and the pizza quality and service was awful. Within the past two years of using DominosPizzaUSA, Domino’s has gained our family’s loyalty. We order weekly from them and sometimes when the weather is terrible. DominosPizzaUSA makes this working mom’s life so much easier. I can order from work, and not have to worry if they got the food or not. DominosPizzaUSA alerts you every step of the way in the ordering to the delivery. I can even order for a set delivery time to my office for our lunch meetings. If I am out of town and my family members need to order food they can just log on and pull up a previous order.
The drivers are always on time and know how to navigate my family’s wild country driveway. They are awesome! The pizza, deserts, subs, and wings are always perfect. And don’t get me started on their prices... they exceed my expectations. If there is every anything missing or wrong, they make it double right. I would give them more than 5 stars if I could.

by Hartdoc

I have not ordered Domino’s for years because the product was no better than grocery store frozen pizza. I needed a pepperoni pizza for kids, and I decided to order one of the new pan pizzas for me. When I picked up the pizzas and opened the first box, I was so surprised by the appearance of the product. It was smoking hot, the pepperoni was crisp and sizzling, and the hand tossed crust was blistered, crackly and perfectly, very slightly, charred. It was magnificent!

I opened my pan pizza (sausage, jalapeños, diced tomatoes, and onions). It was equally fantastic. A bit of the cheese, just the right amount, was all the way to the edges of the crust creating that yummy, chewy, crispy edge that is so addictive.

Dominoes, I salute you. You figured out pizza is supposed to be amazing, and that is what you are selling now. I am back; I’m a Dominoes customer and even a fan now. If you have not tried Dominoes lately, roll the dice. You can afford six dollars. That’s all it takes (with the coupon) to get a pizza. No other pizza company is providing the value Dominoes does at the moment.

by 👏🏽👏🏽🔥

So online ordering was down i went through putting everything in my cart and when it came time to check out it wouldn’t load my total but I know my total was 25 at the mostest. So anyway I’m forced to call the store I tell the girl my order she says total is 47 dollars and some change okay how did my order jump up like twenty dollars. I keep repeating at least three times my order and getting a great deal. She tells me no what did I want I tell her my Oder again and tell her I don’t want to pay anymore than 25 for my meal because my coupons totaled that. So she tells me just a medium one topping pizza will be 25 dollars I was going to order it but I said okay let me hang up cause she is really trying to milk me out of more money. I hang up go back to DominosPizzaUSA and try again and I get everything I initially wanted for geuss what ...24 dollars. I feel soo played but I still ordered my meal cause I’m hungry but definitely wanted to share my night with dominoes

by My Favorite Game!!

I live in Seminole woods in Palm Coast, Florida. They are hands down THEE BEST IN THE STATE. And I never worked there, lol nor do I know anyone who does. But they are soooo clean. So efficient. Fast and prompt. Always courteous. I can’t say enough about them. I’m just glad they are in my delivery zone!!!! Hahahahah! P.S. tip ur drivers people. These guys u trust with ur food. So they trust u will help them make minimum wage with tips. I was surprised to find out tips are their primary income. They really don’t get an hourly wage. Again.....I’m a nurse. I’m not an owner of this restaurant and I honestly don’t know anyone who works there. I order frequently a few times a month but never caught names. It’s usually delivery. And always a different person at my house answering the door and a different delivery person. I just really feel credit should be given where it is deserved. They have never ceased to NOT impress me. And for me to leave a review is ....well let’s just say this was my first time. 👍👍👍👍👍. 👌👌👌👌👌. 💯💯💯💯💯 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

by Jacob0032

We’ve lived in the Lent’s area of Portland Oregon for the better part of about 40 years now. We’ve ordered Dominos about once a month for the majority of the past about 10 years. Our home store is the one near Eastport Plaza. Until recently there’s always seemed to have been something wrong with our order; wrong order, wrong toppings, items missing (like bread bites or soda.) we’re ordering again tonight because the last couple of months we’ve had incredibly great experiences! Nothing has been wrong and everything has been even better great! (I should also mention this is not only for delivery, but occasional carry out as well) Not sure if there’s a new manager, or a different crew (I do notice there’s usually someone training on something, so I’m guessing there may be a bit of quick turnover as is the case with most fast food type stores) Anyway! Whosever running things for the better there please keep on doing what you’re doing because it’s definitely working! Thanks

by More Toppings Plz

Every time we see an ad on TV from Dominos the toppings are amazingly an abundance on the pizza. And when I get my pizza I’ll get maybe a handful of Topping! It’s pretty sad that you see more cheese than Topping. I know black olives come in a can. They can’t be that expensive just to throw a half a handful on them be generous! You know we all don’t just like cheese we want toppings pepperoni bacon sausage black olives onions peppers and etc. I’ve gotten the pepperoni lovers. It looks just like a regular pepperoni pizza! So I feel like I’ve been wasting money just ordering the specialty pizzas. If they don’t put enough toppings on it to even matter. So I save money by not even bothering to place the orders for the specialties. If you guys please could work on this I’d greatly appreciate it. I’ve ordered pizzas throughout the years here and it’s only been a handful where they’ve been really good. I’m not a picky person but when your boyfriend says don’t go back there. Did their pizza is not worth the price. It’s not a good sign when you order five pizzas in the more.

by SilasZB

Now as I'm sure many of us know, Dominos used to have a rap for being "cheap and inauthentic" pizza. As someone who orders Dominos a lot, I agree, it was definitely nothing compared to now. In my past 12 orders, I have received extremely great customer service, expedition of delivery, great deals, and AMAZING food. I regularly tell people to order from them more, no matter what their opinion of what their last experience might've been. Dominos to me, is a leader and example of how a business should progress in the 21st century. Everything that Dominos has done in the recent decade has been a groundbreaking improvement for the company. I only order from Dominos and will continue to until the day I die. I love you Dominos. Thank-you.
Side note: DominosPizzaUSA is awesome. They keep you 100% updated the entire way through the order and very happy, friendly reminders from the employees when they're on their way and outside.

Update: I've probably made around 40-50 orders in the past year using DominosPizzaUSA . Absolutely still the best way to get the best pizza!

by Zeroverse

DominosPizzaUSA is snappy, easy to use, and highly functional compared to other “fast food” apps. The dev team did a great job. A couple suggestions for improvements: For carside pickups (mandatory in my neck of the woods during Covid), it would be nice if we had the option to have our car’s details (color, make, model etc) saved. I have to re-enter the details each time...not convenient. Same goes for delivery instructions...let us save them for next time. Rewards: they should be point-based for each dollar spent...not just 10 points for spending any amount over $10 points. $10 order? 10 points. $40 order: 10 points. What’s the incentive to order more?. If I’m spending $20, I should get 20 points, not 10. Now, I just create two orders if the pizzas are $11-12 each. Do whatever math you need to, to make rewards make sense, but don’t incentivize splitting orders up...it’s inconvenient for us and sometimes confusing for your staff. Also, a visual graph indicating our point standing would be nice.

by Camila Camilo

I’ll tell you how; You want a delivery driver that’s willing to battle the unstable elements of blistering winds and sheer cold late at night against terrible drivers that impede their journey to deliver said treasure politely and elegantly at your door without breaking so much as a sweat to save your relationship when your significant other complains there’s nothing to eat since you couldn’t get the groceries and all the stores are closed? Yes you do. You DO want the blessings of humanity to ring your doorbell and support your relationship like Atlas holds up the world on his rippling shoulders all the while enjoying the very pizza you ordered in a cozy warm living room while the champions that brought upon a new form of nirvana accept your shillings and tip their cap looking over their shoulder dramatically in the night like Ryan Gosling in ‘Drive’; KNOWING FULL WELL that they are the real heroes and live a life of danger and unprecedented hazards that live on the edge like a 1970s action flick with unnecessary explosions because not all heroes wear capes but all heroes have a uniforms. I PROPOSE A TOAST! TO THE TRUE CHAMPIONS OF FLAVOR ! HUZZAH BRAVE WINNERS! HUZZAH!!
- A pleased Customer

by OctQueen

These ppl that made the pizza they be mean whenever you tell them you have it all the way burned order a pasta they talking about we don’t see you order pasta like dude sometimes your point don’t even show up on the system n I don’t care I just want my food cook right. I used to work at dominoes so I know ppl played around in there n the boss would like them then they look at the food n don’t want to admit they have it burnt
You ask them to remake it n they get upset. I don’t know why they don’t buy the products, they just make the stuff so we can order. Oh then the system they took money off my card it took me a whole month to get it back n everyone gave me a problem 😕 I called up there
“Ma’am I don’t see you order it didn’t pop up in the system” a girl with an attitude n I’m looking at my bank and I can clearly see they took my money took me an whole month cause they said I had to wait til I can get it back. So they have time where it just bad tbh it would be nice for corporate to actually answer the phone when I called or something they food good just this site in general isn’t

by Insulted And Cured

If you change the location after loading the cart and then use the easy reorder button it will place the order to the original location not the one you just tried changing it to and not warn you so your pizza will be one place and you another. Then when you arrive to pickup they’ll tell you it’ll be ready in 10. You’ll wait 20 they’ll finally figure out your pizza is across town. You’ll reorder and pay a second time at the Carryout location and you’ll call the store across town to try to cancel your wrong order. You’ll then sit on hold for 15 minutes and the manager well then call you a liar, say “well you should be more careful next time ordering online” and then he’ll hang up on you. That’s all he’ll say that’s it and then he’ll freaking hang up on you. You’ll walk out totally astounded totally forgetting you ever wanted pizza in the first place. Five stars for Dominies new weight loss program. I’m actually cured of pizza cravings now for like several months. But Dominies, your service and app have major glitches. Oh and I’m selling all my Dominies stock at market open on Monday. It’s my way of hanging up on you. You can keep my $18.

by Juvijul

My whole family really enjoys dominos but we only get it sometimes and only if we can do pick up. Last time we ordered it was a $2 charge not including drivers tip which we always tip between $3-$5 depending on how much food we get. Im talking normal amount for a family of 6. I just went to put in an order and Chose delivery because I have had multiple back surgeries and I’m having a very difficult day. I put the order in and it was going to cost almost $4 for delivery, not including drivers tip. The dominos is less the 5 minutes from my house with not even a busy street or a red light to separate us, the less than 5 minute includes us literally getting in and out of car. It would cost me more in delivery fee and tip for delivery today than to order another pizza. I am going to reluctantly pick up because I promised my daughter dominos to celebrate getting her braces off. I don’t know if I will be a returning customer ever again. As good and convenient they are for take out they are extremely overpriced for delivery. I feel bad for their drivers because I’m sure this fee is cutting into their tips.

by Vicki75006

Pizza building is sloppy and inconsistent, I almost always order the same pizza, but it doesn’t seem to be made the same way every time. Mostly, it’s not about the amount of ingredients, but the way the pizza is put together. My pizzas have been looking a bit lopsided recently. The Ingredients are not always dispersed evenly, in that there might be an inch or two of lonely crust or the toppings are not evenly placed. And the crust? Sometimes it’s perfection, most times undercooked. And I just do not understand delivery time...I live about 5 minutes away, so why does it always take 30 minutes or more, regardless of day or time? As to DominosPizzaUSA itself, please quit changing it. I used to know who was making or baking or quality checking, now the person is simply identified as ‘a team member’. And no longer do you have options for extra or light cheese or sauce. That is VERY important to me, since your regular portion of sauce is overwhelming to me and I liked being able to order light sauce.
I’m disabled and live in a very small town, so perhaps I should just be grateful to have a Dominoes that delivers. But, y’all gotta get better, cause PB&J sandwiches are sounding better al the time.

by AppAid

We ordered 2 pies (always thin crust) and as usual they were delivered promptly. After the delivery person left we noticed that one of the pies wasn’t the right crust (wasn’t thin crust) We called and they read the order back saying that only one of them was ordered with thin crust. We checked DominosPizzaUSA that we ordered it on and sure enough, THEY were correct. In spite of it being our mistake (we forgot to add thin crust) they immediately put the manager on the phone and he told us “no problem, we will send another pizza out with thin crust at no charge!!” We told him that it was ok and not to go to any trouble... we will eat the pie because it was our mistake. He said “No, it’s no problem I see here in your history that you always get thin crust and are loyal customers, so keep the pizza that was sent and the thin crust is on the way”
We were happily surprised and grateful! Way to go Domino’s! Thank you! That is customer service at its best!👍👍

by Depoppy

The changes that they have made with all of their food options and recipes have made them a favorite option for when we don’t want to cook or are craving pizza, pasta and their heavenly cheesy breads. We stopped ordering from them 20+ years ago and never considered trying them again until they started advertising all of the changes they had made. We were amazed at how much they had improved everything on their menu and added in so many new items.
The only thing I don’t like about DominosPizzaUSA is that you can’t go in and edit or remove expired methods for payment . When checking out there isn’t a place to include a tip which is frustrating when you don’t have smaller denominations of cash on hand and they can’t make change. They fixed the problem on the online site, but have yet to do it on DominosPizzaUSA .
If they would fix those issues they would have one of the better ordering apps out there.

by Mplagge

First - DominosPizzaUSA is really intuitive and easy to use in comparison to others I’ve used.
Second, I was in the store the last time I ordered and waited for my meal. It was incredibly busy. The owner or manager was there working right along with his employees. It was impressive to see him keep an eye on every moving piece and help those that were struggling. I noticed that he moved a few people around to different stations, so I was assuming he really knows his employees and what they do well. The drivers would come in for more orders and he was making sure everything was going well for them. The store had a handful waiting, and he’d keep having his workers check for our order. He was also motivating them to keep moving. He said to them “if you stop moving or slow down, we are going to get way behind.” He was so nice but yet being great at keeping them on pace.
He seems like a great manager for these high school students.

by Azrael Park

I applaud Dominos for their various creative methods of gaining ground in the real estate of pizza delivery in ways that are innovative and based on classic customer service. I'm glad their app delivers these features in a clear and accessible layout without hype or confusing technical issues.

They let you earn free points for pizza you buy from anyone (direct approach to market research rewards).

They throw up 'pizza hotspots' for deliveries because now a days people aren't always stationary.

They insure carry out orders against just about anything.

The Domino's Tracker, which is a trademarked progress bar for your pizza order, gives you realtime info that helps to know that you're being taken care of.

And I learned all the above while placing an order.

DominosPizzaUSA is quick to use and does have lots of 'save this...' checkboxes for your orders, locations, etc. which are, at first a little visually overwhelming but is well explained and makes a ton a sense to save time.

I don't keep many restaurant apps on my phone because they usually abuse the few bucks they save you to see you as a spam bucket, but the dominos app has been great.

The only feature I feel is missing is a rough ETA on the final Tracker page - however I'm sure some people get too edgy about the exact time. The estimated time is shown at the final ordering screen.

Keep up the great dev work!