SmartThings Reviews

SmartThings Reviews

Published by on 2020-12-22

Quickly and easily connect and control your devices from a single app! Control
your Samsung Smart TVs, appliances, and SmartThings-compatible devices With
SmartThings, you can connect and control multiple devices quicker and easier. No
matter where you are, you can monitor and control...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

SmartThings Reviews

  • By

    Getting better

    I’m impressed that Samsung keeps working to improve the app. My concern is they think (IMHO) that this is all about automation. Well it is called home automation, but it is also about keeping an eye on your home while you’re away for any major issues. I am fortunate enough to have my home in Florida and a cottage in Michigan. I think you’ll know where I am in the summer and winter. I monitor the home in Florida for humidity (I don’t want mold), temperature and water leaks. In the winter I monitor the cottage for temperature and water leaks. The new and classic SmartThings app needs to have better notifications. How about a badge on the app icon if there is something out of range? How about having the ‘tiles’ in the app change color to red if a sensor has a warning (the little red dot isn’t sufficient)? Those are just two little things that would make the app more useful and user friendly. I believe that it would be more helpful if at a glance the end user can see if the lights are on, there is motion, the dishwasher is leaking, the air conditioner isn’t keeping the humidity down... you get the idea.

  • By

    This app is sadly limited

    You able to use this with a 2018 Samsung Smart TV. Now you can search for shows from the in app hub for it. But I see shows in there that I know are on Netflix but it does not state that. Same stuff for some other apps. To put icing on the cake, its a smart TV which at times requires typing things into each app, yet does not have a on screen keyboard in the app that I can find. There is even a internet explorer where you have to use the tv remote with an on screen keyboard. Now i get it maybe you are trying to push people to buy keyboards and set them alongside of your TV. That I have to say is pretty annoying, I already have one and it is annoying to switch between remote and keyboard. I traded in a different TV that had was supported from a competitor nick named Goku TV for this comment. In that app, not only can you type on your TV screen through the app, but you can stream the tv sound through your phone. It is truly innovative compared to this application. That can only control on/off, +/- Volume/Channel, 0-9 numbers, previous channel, up-down-left-right, and power. To top it all off its pretty laggy. It also has accurate searches through the app. Its sad that I will probably replace the smart side of this TV by plugging in a Goku TV adapter to the HDMI port.

  • By

    Horrible App

    Garbage app and garbage developers. This app worked fine for the first year I had it and lately after an update (presumably) all of my 60+ devices show up as disconnected. I can still function them if I click on them individually to see their status but in the main window they all show up as disconnected, THEREFORE, the user has no idea what the actual status of any given device is at any given time. Which makes this app useless. The whole purpose of having an app to control home automation devices is so that the user can not only control those devices but also to know the status of the devices at any time. Furthermore, to make matters worse, this app has NEVER provided a proper log of actions. The app should be keeping a log of actions for the devices so that you can view the activity log to see when a device changed status but that has NEVER worked from day one. I’ve called to complain about these issues on numerous occasions but these issues still remain unresolved. I’m very annoyed and I don’t recommend anybody to buy a Samsung SmartThings Hub nor to download and use this horrendous app. I’m going to sell my Samsung SmartThings Hub or just throw it in the garbage and buy a different brand that actually works properly and doesn’t require the user to call and complain every week about these issues.

  • By

    Motion sensor needs to show date/time

    I recently transitioned from Iris by Lowe’s to SmartThings and bought the hub and motion sensors (among other things). Found it tremendously difficult to connect the ST hub to my existing kwikset and schlage locks (which worked seamlessly with iris). I’ve also been unable to easily connect my Honeywell thermostat. Separately, the ST branded motion sensor is essentially useless. In the app, it will only show me in real time whether there is movement or not (and takes a moment to connect when I go through the app - it’s not always available). I would like to be able to see whether there has been movement during the day (and at what times). Iris used to showed me a bar graph where I could see the movements in my home throughout the day (e.g. no movement between 3-5 pm, movement starting at 5:30, or something like that). Is this something being addressed in an update? So far, I am not a fan of ST, and purposely delayed buying additional ST devices until I could figure out whether it worked well or not. I only bought the few items I did because Iris gave us a gift card to compensate for the shutdown of their service. I have a Samsung TV and will eventually get around to connecting it in order to salvage some utility out of this thing.

  • By

    Recent update does not show Smart Home Monitor upfront... have to press a link to see current status; Armed, Arm, Disarm. This is very inconvenient for such an important feature. SECURITY! All other switches and sensors maintain a graphic visual of their immediate status? 5 Stars for everything else. My network includes V3 Hub, Alexa v2, some integrated WiFi (2.4GHz) devices, exclusively Zwave protocol (10+ yrs), broadband with Comcast (no complaints in my area). All work beautifully and flawlessly. It’s painful and frustrating to read many of the seriously negative reviews. On the surface, although claims of user-friendly abound, all digital devices are complex and technical on the inside. If unable to install/setup yourself, obtain the assistance (shop, pay, barter, beg, etc) of a certified IT/network specialist (min 4-5+ yrs exp). Even non-certified “DIY super geek tech junkies” are able to make it all work smoothly. Nowadays, there’s at least one in every neighborhood ;)

  • By

    Crappy TV remote

    I was super excited to have a remote on my phone so that I never have to search for the actual remote again. Sadly, the TV remote on this app is terrible. The number one issue is that if I switch to use another app on my phone, then come back to the remote, it is no longer ready to go. I have to select the TV option from the app’s home screen again and wait for the remote to open. Why can’t it just stay open so I can flip between apps? By the time I get the dang thing open, Netflix is already playing the next show or preview! I don’t even have any other smart devices in my house—why do I need to select “TV” to even get to the remote every time? I wish I could bookmark the remote somehow so that it automatically opens when I open the app (and have it STAY open even when I swap to read a text or email). Secondly, why does the remote have a huge square button with tiny little arrow buttons around it to navigate with? Swiping across the button to navigate is clunky and not intuitive. Get rid of that and just make the arrow buttons bigger!

  • By

    SmartThings is a-ok

    As a very early adopter of the vera system I had been dedicated to using it in spite of many frustrating trials over a period of years. To get the most out of the Vera one had to be very technical. Now that I’ve switched over to smart things I have found many many fewer trials and frustrations and that one needs only to be somewhat technical to get the most out of it. Still one has to be technical for advanced uses. As a plug and play using only certified devices, anyone can use it and get the same degree of automation and security as they would from services such as AT&T or Comcast. This is sufficient for most people and therefore make Smartthings perfect for the masses. The third-party tool called Webcore allows Smartthings to be perfect for those wanting operations governed by complex rules. I bought my hub as part of the Samsung whole house mesh Wi-Fi system which is one of the cheapest on the market if you buy it from Samsung direct, making my hub basically free.

  • By

    New user, disappointed in this app.

    I just got my SmartThings Hub v3 yesterday. I really just need it to push to Alexa, which announces when doors open and close but I was getting quite annoyed with this app. For one there was no setting to switch the sensor to Garage mode, secondly, there is no option to allow me to set when doors are ajar, something I read could be done with SmartThings. I finally decided to get the old app, the one Samsung is planning to Sunset and wow, what a difference! That app is full featured compared to this. Not only are these options there but that app also shows me all sensor activity so that I can see exactly what's going on with the sensors. I understand that this app is new and you're moving new users towards it but it's a bad idea to do so when it's so very half baked. There are too many missing features to be directing new users to forget about the other app and use this one. Right now I have both apps installed but I use the old one mostly. Hopefully this one catches up sooner vs. later. I see nothing wrong with the old app and don't understand why this one was made.

  • By

    Good but could improve

    I like the app and enjoy the ability to access my devices with or without my remote. However, I have some suggestions on how to improve the app so that it is more usable for a tv. First, the left and right arrows are well sized but the top and bottom are much too small. Those buttons are important so that you can hold scrolling rather than constantly having to swipe up and down. I often find myself accidentally selecting a show because I have to look at the tv when scrolling rather than the remote. Second, most times I go back to use the remote the home screen appears with a list of my devices when I really just want to use my remote again. It usually takes about 15-20 seconds to get back to the remote. That is about the time that a next episode on a streaming service will auto play which makes using the app sort of a wash. Anyways, thanks for hearing the feedback and (hopefully) look forward to some quality of life changes! Great app other than those minor things!

  • By

    I highly recommend this

    To help make life easier, You should outfit your house with smart lights, digital locks, security cameras, thermostats, and more, then you're going to need a smart home hub to connect them all together. I’ve researched and tried many smart home, automation gears available on the market. I think Samsung SmartThing might be the best option. Samsung SmartThings hub can connect to more than 200 devices(more than most other hubs)and lets you create a wide range of different scenarios for all of the gadgets in your home. Installation remains extremely basic, largely a matter of plugging the hub into your router and setting up an account with Samsung. (Like the first-generation hub, the second-generation does not integrate Wi-Fi.) From there, you can start adding devices to work with the hub. SmartThings has its own branded sensors and other gear. The hub has both ZigBee and Z-Wave radios onboard, and two USB ports for local devices.

  • By

    Classic is a much better app

    I don’t know if I’m just too dumb or I’m missing something, but I can’t figure out the new app. My presence sensors are gone and I can’t find my routines. I set up an automation to replace one of my routines and it didn’t work. I don’t enjoy the layout and it seems to not give me nearly as easy of a time navigating. I’m planning to stay classic as long as possible. If I knew that the new app would be like this, I wouldn’t have gone with Samsung as my hub. Wanted to like the new app, but it’s just not working for me. *edited to respond to chelsea* Hey Chelsea! Thanks for responding!! I appreciate it :) Unfortunately, I received a notification that it was time to switch over. And not only that, but the classic app would not disarm so every time we moved or opened a door in the house, we’d get notifications. Our only option was to switch over. I think I figured out automations, but my routines are gone. My presence and my husbands are not recognized. I just can’t seem to figure out how this was supposed to be a smooth transition when most of my devices and routines didn’t transfer over. I’d love to switch back to classic for good.

  • By

    Updated review August 2019

    There is NO reason that I can’t turn off my lights without internet. If my internet is down, my WiFi is up and my hub is connected to the wifi. The only problem is external internet access. All my lights are internal to the network. Just let me turn them on and off if my internet goes down. takes a significant time to connect to devices when opening app. The “checking status” shows on all devices for a significant amount of time. I have gigabit speed internet, this is not my internets fault. Get rid of the SmartThings loading screen and just logo the homepage to make it snappier. Request: granular notification settings. I want to be notified IF a motion sensor is tripped between a specific time. I do not want to be notified if a light is turned on. I want to be notified if a device is offline, I don’t want to be notified that a scene was activated. Basically, custom notifications. Request: list ALL history. Every action needs to be listed (not just automations and scenes) and as a bonus what device initiated it. i.e. Living Room turned on by iPhone or Dining Room turned off by iPad. This helps troubleshoot issues and their origin. Request: support for ip cameras without 3 party coding or software (blue iris, webcore). In addition to live view tiles. Request: official support for Zmodo cameras. Request: add tiles for individual weather locations. Request: dark mode Request: Apple Watch app

  • By

    New app needs improvements

    I would have given the new app 5 stars, but because it is lacking some of the features the classic app had, I'm giving it 4 stars. I'm sure Samsung will add features before they get rid of the classic app. The features I'm referring to are being able to unlock doors when arrive home. Another is being able to change Security Mode when I arrive home. Right now, if I manually set my alarm to Away, and I come home, the alarm is activated if I forget to turn it off. At this time the only way to set the Security mode through automation is at a specific time. I'm sure Samsun will add these features in a future release. I've been using SmartThings for two years now and like it. One more thing, Samsung needs to have a way to backup the configuration so it can be restored to a replacement hub. Right now you have to reconfigure a replacement hub from scratch.

  • By

    Converted from Vera

    Recently upgraded from Vera to a SmartThings hub. Primary use is to monitor my home for temperature and leaks when I’m not there. Like to set the temp to 60 when away but when its’s really cold out, I.e. 20F and a strong wind pipes could freeze. Vera saved me several time since I can turn the heat up remotely. Installed several SmartThings Water Temperature Sensors, set up was great, setting up automations to provide notifications and texts was easy but doing the same thing many times was annoying (think copy function). The biggest thing I don’t like about the SmartThings app is that you can’t see any data on the sensor icons on the home page but “dry”. Duh, if it wasn’t dry I’d be getting notifications and texts! When I check in to my house remotely I want to see on the home page what Vera gave me, the temperature and battery level at each of my sensors. Researching this it appears that there were ways to do this in what is now called the “SmartThings Classic” app. Amazing how new and improved can become new and less.

  • By

    Worthless app

    I bought a new washer and dryer. Was very excited to use the wifi as I am often rushing to get laundry done. Hey now it can get started on my way home and when I get home I can just switch it over to the dryer. NOPE. Half the time it doesn’t work and you have remember to push a few buttons on the machine(s) before hand- even though you can see it through the app/communicate through the app you have to manually do other things first. If you want to start it at a certain time, forget about it. You have to set your phone alarm then go in and take care of it, that is if the app hasn’t shut communication off. The only thing you can do is start the laundry now or start the laundry now and have it slow the process down so much that it can take up to 24 hrs to wash a load of clothes. No one wants their clothes washed for up to 24 straight, it’s too rough on the clothes. The app has timing functions, it has starting functions. They just decided not to put them together. Which is such a disappointment as that was the main reason for me buying this set.

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Is SmartThings Safe?

Yes. SmartThings is very safe to use. This is based on our NLP (Natural language processing) analysis of over 35,218 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for SmartThings Is 58.8/100.

Is SmartThings Legit?

Yes. SmartThings is a totally legit app. This conclusion was arrived at by running over 35,218 SmartThings User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SmartThings Is 58.8/100.

Is SmartThings not working?

SmartThings works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with SmartThings? Report Issue

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Why should I report an Issue with SmartThings?

  1. Pulling issues faced by users like you is a good way to draw attention of SmartThings to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a SmartThings customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SmartThings.

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