SmartThings app not working? crashes or has problems?

SmartThings Status

Last Updated on 2025-01-13 by Samsung Electronics CO.LTD.

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22 User reports:
App has problems

User reports 22

⚠️ Most reported problems ⚠️

Not working

34.4%

Something else

31.3%

18.8%

Account

6.3%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 10 Reported Issues:

Samuel 2025-02-03

It crushes when connected to bluetooth

Simon 2023-11-06

Crashes after selecting my oven since iOS 17. Tried every usual fix.

Simon Askew 2023-09-23

Todd A Stiffler 2023-07-01

Cooking app not working. Need it to use shopping list. I have tried everything. Frustrating.

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Kirk Davis 2023-01-12

The app stopped connecting to the server........reinstalled the app, now it just shows a busy icon. It never loads a screen that can be accessed. Have the STH-ETH-200 hub

Carlos 2022-07-28

Stopped working Customer support said engineers are working on service

Theresa 2022-07-16

App loads can power on device but any other attempt to use the remote within the device (tv) opens the keypad then closes right away. Unable to use remote at all aside from power on power off. Deleted data, Uninstalled, powered off and on, reinstalled. No Change.

Zero 2022-04-28

What a garbage app… crashes every time it’s opened… Deleted redownloaded restarted nothing works..

Craig Schwartz 2022-04-21

SmartThings crashes on login

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Eric Mathias 2022-04-21

smarthings on ios 15.4 crashing on sign in

Showing 1-10 of 10 reported issues:

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Common SmartThings Problems & Solutions. Troubleshooting Guide

Table of Contents:

SmartThings iPhone Issues and Solutions

SmartThings iOS app crashes, not working, errors
SmartThings iOS app network issues
SmartThings on iOS has black/white screen

SmartThings Android App Issues and Solutions

SmartThings has errors/crashing/not working
SmartThings server network connectivity issues
SmartThings has black screen

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SmartThings iPhone Issues and Solutions

How to fix SmartThings app crashes or not working on Iphone (iOS):

Close and restart the SmartThings app on iPhone
Update SmartThings app to the Latest Version for iOS
Uninstall and reinstall SmartThings iPhone app
Update your iPhone to the latest iOS version

Fix SmartThings on iPhone unable to connect to server/internet connection issues::

To resolve SmartThings network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

SmartThings Android App Issues and Solutions

Fix SmartThings not working on Android, crashes, errors or is unresponsive:

Force Stop the SmartThings App
1. On android, goto Settings » SmartThings » click [Force Stop]

Update SmartThings to the latest version on PlayStore

Clear SmartThings App Cache and Data:
1. On android, goto Settings » Apps » SmartThings » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SmartThings.

Fix SmartThings unable to contact server/ SmartThings internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click SmartThings » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SmartThings » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SmartThings