SmartThings app not working? crashes or has problems?

SmartThings Status

Published by on 2022-09-20

Quickly and easily connect and control your smart home devices through
SmartThings. SmartThings is compatible with 100s of smart home brands.

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problems reported in the last 24 hours

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Not working


Reported Issues: 6 Comments

By Kirk Davis
Jan 12 2023

The app stopped connecting to the server........reinstalled the app, now it just shows a busy icon. It never loads a screen that can be accessed.
Have the STH-ETH-200 hub

By Carlos
Jul 28 2022

Stopped working
Customer support said engineers are working on service

By Theresa
Jul 16 2022

App loads can power on device but any other attempt to use the remote within the device (tv) opens the keypad then closes right away. Unable to use remote at all aside from power on power off. Deleted data, Uninstalled, powered off and on, reinstalled. No Change.

By Zero
Apr 28 2022

What a garbage app… crashes every time it’s opened… Deleted redownloaded restarted nothing works..

By Craig Schwartz
Apr 21 2022

SmartThings crashes on login

By Eric Mathias
Apr 21 2022

smarthings on ios 15.4 crashing on sign in

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Common SmartThings Problems & Solutions. Troubleshooting Guide


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Samsung Electronics CO.LTD., developers of SmartThings.

100% Contact Match

Developer: Samsung Electronics Co., Ltd.

E-Mail: [email protected]

Website: Visit SmartThings Website

About this app

With this app, you can connect, monitor and control multiple smart home devices quicker and easier.  Connect your Samsung smart TVs, smart appliances, smart speakers and brands like Ring, Nest and Philips Hue - all from one app.  See how much your home and compatible Samsung devices cost to run, and try various energy saving features, such as AI saving mode, or schedule devices to run during off peak hours.  Quickly and easily connect and control your smart home devices through this app.  So, you can control all of your smart home gadgets in one place, including your Samsung Smart TV and smart home appliances.  this app is compatible with 100s of smart home brands.  • Bluetooth : Find nearby devices using Bluetooth or BLE.  For optional permissions, the default functionality of the service is turned on, but not allowed.  - Receive recipe recommendations by scanning meal kits, wine, and meat.  - Track, monitor and save money on energy with this app Energy.  • Contacts: Verify user information that will be delivered while sending SMS.  The following permissions are required for SmartThings service.  Find Wi-Fi information to add device in iOS 13 or later.  • Location: Automate actions using GPS.  ※ Some features may not be available in all countries. 

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