Contact Ring Support

by Upsettyspaghetti1101

We got a ring for Christmas last year and were so excited to set it up! It had always sounded like a nice idea to be able to check who was at the door and I park on the street in front of our house so I could keep an eye on that as well. I think the only time motion is detected is when I walk walk out the front door myself or if a car drives by. I’ve had deliveries arrive and people knock on the door and there’s no motion detected and no recording in sight. Luckily the doorbell function seems to work (unless the battery is dead which is every other week) and I’ll never know who is at the door because of all the connectivity issues and super long waiting times to load the feed (even after upgrading the internet several times). Our neighborhood has had several instances of car parts stolen and even a break in at our neighbors and of course every time the battery has either been dead, no connection during the time it occurred to record, or simply no motion detected. Don’t even get me started on the online community! I shared a video I did catch of a strange man taking pictures of my neighbors house (two days before the break in) and was repeatedly called stupid and a terrible person for not calling the police despite the first sentence of the post stating the police had already been called and this was a warning to others that saw him in the neighborhood. Save yourself the time, money, and frustration and keep it simple with a button and a battery.

by Km Jailjljh

We’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review.

by Stewbabyq

Ring does not keep your serial numbers in the app nor in your account. If your device is stolen and the police want the serial number, it is not easy to get. After searching all over the app and your account and you cannot find it you decide to search for a phone number to call Ring. When you finally get a human on the phone and you explain that your device was stolen and the detective needs the serial number and the human tries to tell you where to find the serial number in your stolen device, you about lose it. She finally got it for me. Then I asked about the report that I filed with Ring to try to get a replacement device, she found it supposedly. I never got ANY response from Ring after I sent it in. None. After I got off the phone with the rep I got a customer service survey AND the same email that I had gotten before on how to file the report about a stolen device. Why did I get this? Do I have to fill it out again? Just write down your serial numbers. With all of that said, I have to say that the app has gotten VERY SLOW. I used to love my Ring cameras over my Arlo ones. This has changed. The Arlo app is so much better and faster and you can easily flip through videos without closing one and opening the next or trying to keep a timeline from resetting to the end. Get it together Ring. I have 9 of your cameras and I will probably switch back to Arlo if you continue to slide.