Contact SmartThings

Contact SmartThings

Published by on 2022-09-20

Quickly and easily connect and control your smart home devices through
SmartThings. SmartThings is compatible with 100s of smart home brands. So, you
can control all of your smart home gadgets in one place, including your Samsung
Smart TV...

How to Contact SmartThings

SmartThings Contact Information

Listed below are our top recommendations on how to get in contact with SmartThings. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SmartThings. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

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Developer: Samsung Electronics Co., Ltd.

E-Mail: [email protected]

Website: Visit SmartThings Website

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Need help using SmartThings? Try their Help Center now!
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Reported Issues: 4 Comments

By DK02116

Unacceptable demand for location information

This app is a key part of the user experience for the Frame TV I just bought. It is recommended by the Samsung site, by the information that comes with the TV, and I think as part of the TV setup as well. Ok, fine, I downloaded it and signed in. But it demands “Always” access to my location, rather than “while using the app” access. I don’t mind the latter, but it’s unreasonable for Samsung to insist on having my location information “Always.” I deleted the app. One star for being completely unreasonable about your customers’ privacy. Update: Samsung responded to this review, saying the app “needs” to run in the background. I call b.s. other companies offer the customer a choice. I’ve bought my last Samsung TV, that’s for sure. Second update: They responded again, explaining that they need location data so they can show all connected hubs and devices and so I can share access with friends and family. They’re missing the point. First, I don’t see why that requires “always” location access. Second, even if it does, there should be an option for those of us who just want to control their expensive TV without connecting stuff or sharing access. They could certainly program an option for location permission “when using the app” if they cared to. Clearly, they don’t. If I could, Samsung, you’d get -1 to this rating, but it doesn’t go any lower than it is.

By Jahan M


Nothing changed in reality even after years of update and what so ever. This whole this app product suite is just not up-to standard they claim. The sensors still go offline on and off. Battery drain indicator is just useless, it shows 1% left still works for a week. Replaced battery, it says 100% and next day its 70%. In the App the some sensors appear as offline, but if I open they seem to be working and they even trigger alarms. Tried to remove and add them again, but it keeps happening with some sensors at given point in time. The Automation Rules are just weird, some rules just don’t work even if they are so simple. Using iphone as location sensor is seems to have its own mind. When I approach my home some days I get notifications half mile away, saying monitoring is disarmed and somedays even if I am at my door it doesn’t do anything. I don’t know how this Rule engine works, but if I create conflicting rules( for testing ) it doesn’t work at all, neither it says anything. I work for Apple, I Architect software sand apps day n night across platforms, I really feel hopelessly sad about this App. Just saw simplysafe products in someones house, its kind of flow less compared to this app. I will switch and comeback and update my review. Old review a year ago. Just a newer version of the same JUNK and WORSE of course!

By msdosnt

Invasion of privacy

Let the app upgrade from the previous. First time I used it, it wanted access to my location. Why? There is no valid technical reason for this. It can’t communicate to my TV that is on the same network as my iPad? But yet if I don’t allow you to know my exact location for some reason you can’t allow it to communicate with my TV that it obviously can communicate with easily? It is obvious they want location information for their purposes (use and sell my data) not mine and then they lie about it’s technically required. No it’s required because you want to snoop into where I live and figure out who I am through tracking. It’s none of your business, simply put. I just bought a new TV. Guess what? It’s not a slimy company that wants my data in order to use features I already paid for. Thank you for showing me how dishonest you are. It helped guide my new purchases to far more reputable companies. I usually move outdated TV’s/devices to less used locations (bedrooms, etc..). I won’t be allowing you in my home any longer. Ba-bye. The app has always been limited in usefulness anyway. Turn it up, turn it down, mute, and turn it off. Ya can’t turn on the TV with it because it needs it on to communicate. If you don’t use their streaming apps on it then that’s the full benefit of the app.

By Keith Draper
Feb 23 2022

I have an Aeotec hub and recently wanted to add a Vesternet zigbee switch to the system. I have downloaded and published the vesternet handler and now my switch says it is connected, but on the smartthings app it just shows up as 'thing'. I have talked to Vesternet's tech help and they identified a problem with the Samsung ide: If I go to the ide, I can select a location (home) and within that I can see all my devices including 'thing', but if I go to my hubs, it says there are no hubs. Vesternet think this is why my switch isn't picking up their handler, What have I done wrong and how do I fix this?

Have a Problem with SmartThings? Report Issue

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Why should I report an Issue with SmartThings?

  1. Pulling issues faced by users like you is a good way to draw attention of SmartThings to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a SmartThings customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SmartThings.

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