Contact SmartThings

Contact SmartThings

Published by on 2020-12-22

Quickly and easily connect and control your devices from a single app! Control
your Samsung Smart TVs, appliances, and SmartThings-compatible devices With
SmartThings, you can connect and control multiple devices quicker and easier. No

How to Contact SmartThings

SmartThings Contact Information

Listed below are our top recommendations on how to get in contact with SmartThings. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SmartThings. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

Get Pricing Info for SmartThings

Contact SmartThings! Or Contact Support

Need help using SmartThings? Try their Help Center now!

SmartThings in the News!

Social Support and Contacts

SmartThings on Facebook!

SmartThings on Twitter!

SmartThings on LinkedIn!

A better way to Contact apps

You can now contact SmartThings customer service directly
via Email using our new site -

Contact SmartThings directly

Common SmartThings Issues

  • By DTWax

    Horrible App

    Garbage app and garbage developers. This app worked fine for the first year I had it and lately after an update (presumably) all of my 60+ devices show up as disconnected. I can still function them if I click on them individually to see their status but in the main window they all show up as disconnected, THEREFORE, the user has no idea what the actual status of any given device is at any given time. Which makes this app useless. The whole purpose of having an app to control home automation devices is so that the user can not only control those devices but also to know the status of the devices at any time. Furthermore, to make matters worse, this app has NEVER provided a proper log of actions. The app should be keeping a log of actions for the devices so that you can view the activity log to see when a device changed status but that has NEVER worked from day one. I’ve called to complain about these issues on numerous occasions but these issues still remain unresolved. I’m very annoyed and I don’t recommend anybody to buy a Samsung SmartThings Hub nor to download and use this horrendous app. I’m going to sell my Samsung SmartThings Hub or just throw it in the garbage and buy a different brand that actually works properly and doesn’t require the user to call and complain every week about these issues.

  • By Gean123

    Classic is a much better app

    I don’t know if I’m just too dumb or I’m missing something, but I can’t figure out the new app. My presence sensors are gone and I can’t find my routines. I set up an automation to replace one of my routines and it didn’t work. I don’t enjoy the layout and it seems to not give me nearly as easy of a time navigating. I’m planning to stay classic as long as possible. If I knew that the new app would be like this, I wouldn’t have gone with Samsung as my hub. Wanted to like the new app, but it’s just not working for me. *edited to respond to chelsea* Hey Chelsea! Thanks for responding!! I appreciate it :) Unfortunately, I received a notification that it was time to switch over. And not only that, but the classic app would not disarm so every time we moved or opened a door in the house, we’d get notifications. Our only option was to switch over. I think I figured out automations, but my routines are gone. My presence and my husbands are not recognized. I just can’t seem to figure out how this was supposed to be a smooth transition when most of my devices and routines didn’t transfer over. I’d love to switch back to classic for good.

  • By mewill4

    Worthless app

    I bought a new washer and dryer. Was very excited to use the wifi as I am often rushing to get laundry done. Hey now it can get started on my way home and when I get home I can just switch it over to the dryer. NOPE. Half the time it doesn’t work and you have remember to push a few buttons on the machine(s) before hand- even though you can see it through the app/communicate through the app you have to manually do other things first. If you want to start it at a certain time, forget about it. You have to set your phone alarm then go in and take care of it, that is if the app hasn’t shut communication off. The only thing you can do is start the laundry now or start the laundry now and have it slow the process down so much that it can take up to 24 hrs to wash a load of clothes. No one wants their clothes washed for up to 24 straight, it’s too rough on the clothes. The app has timing functions, it has starting functions. They just decided not to put them together. Which is such a disappointment as that was the main reason for me buying this set.

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Have a Problem with SmartThings? Report Issue

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Why should I report an Issue with SmartThings?

  1. Pulling issues faced by users like you is a good way to draw attention of SmartThings to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a SmartThings customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SmartThings.

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