ARD-ZDF-Box app not working? crashes or has problems?

ARD-ZDF-Box Status

Last Updated on 2019-07-30 by Informations-Verarbeitungs-Zentrum

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Common ARD-ZDF-Box Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ARD-ZDF-Box app on iOS and Android devices. Solve all ARD-ZDF-Box app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ARD-ZDF-Box iPhone Issues and Solutions

ARD-ZDF-Box iOS app crashes, not working, errors
ARD-ZDF-Box iOS app network issues
ARD-ZDF-Box on iOS has black/white screen

ARD-ZDF-Box Android App Issues and Solutions

ARD-ZDF-Box has errors/crashing/not working
ARD-ZDF-Box server network connectivity issues
ARD-ZDF-Box has black screen

ARD-ZDF-Box iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ARD-ZDF-Box app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ARD-ZDF-Box app crashes or not working on Iphone (iOS):

Close and restart the ARD-ZDF-Box app on iPhone
Update ARD-ZDF-Box app to the Latest Version for iOS
Uninstall and reinstall ARD-ZDF-Box iPhone app
Update your iPhone to the latest iOS version

Fix ARD-ZDF-Box on iPhone unable to connect to server/internet connection issues::

To resolve ARD-ZDF-Box network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ARD-ZDF-Box black/white screen (blank screen) on iPhone:

Follow the ARD-ZDF-Box iOS app troubleshooting guide Here →

ARD-ZDF-Box Android App Issues and Solutions

Fix ARD-ZDF-Box not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ARD-ZDF-Box app issues:

Force Stop the ARD-ZDF-Box App
1. On android, goto "Settings" » click ARD-ZDF-Box app. » click "Force Stop".

Update ARD-ZDF-Box to the latest version on PlayStore

Clear ARD-ZDF-Box App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ARD-ZDF-Box app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ARD-ZDF-Box.

Fix ARD-ZDF-Box unable to contact server/ ARD-ZDF-Box internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ARD-ZDF-Box » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ARD-ZDF-Box » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ARD-ZDF-Box on android.

Solve ARD-ZDF-Box black/white screens issue on Android:

Follow the ARD-ZDF-Box android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Informations-Verarbeitungs-Zentrum, developers of ARD-ZDF-Box.

About this app

A valid user account is required to access the service, please contact your broadcaster if you’d like to sign up. ARD-ZDF-Box is a file sync and share platform for public broadcasters in Germany. Afterwards you can share the data with other users or access it through the internet. Your uploaded data will be saved on servers hosted by the IVZ. All connections with the ARD-ZDF-Box are encrypted.