Web Collab app not working? crashes or has problems?

Web Collab Status

Last Updated on 2017-11-30 by Avaya, Inc.

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Common Web Collab Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Web Collab app on iOS and Android devices. Solve all Web Collab app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Web Collab iPhone Issues and Solutions

Web Collab iOS app crashes, not working, errors
Web Collab iOS app network issues
Web Collab on iOS has black/white screen

Web Collab Android App Issues and Solutions

Web Collab has errors/crashing/not working
Web Collab server network connectivity issues
Web Collab has black screen

Web Collab iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Web Collab app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Web Collab app crashes or not working on Iphone (iOS):

Close and restart the Web Collab app on iPhone
Update Web Collab app to the Latest Version for iOS
Uninstall and reinstall Web Collab iPhone app
Update your iPhone to the latest iOS version

Fix Web Collab on iPhone unable to connect to server/internet connection issues::

To resolve Web Collab network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Web Collab black/white screen (blank screen) on iPhone:

Follow the Web Collab iOS app troubleshooting guide Here →

Web Collab Android App Issues and Solutions

Fix Web Collab not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Web Collab app issues:

Force Stop the Web Collab App
1. On android, goto "Settings" » click Web Collab app. » click "Force Stop".

Update Web Collab to the latest version on PlayStore

Clear Web Collab App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Web Collab app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Web Collab.

Fix Web Collab unable to contact server/ Web Collab internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Web Collab » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Web Collab » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Web Collab on android.

Solve Web Collab black/white screens issue on Android:

Follow the Web Collab android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Avaya, Inc., developers of Web Collab.

About this app

Looking for the latest application that will help you collaborate, host audio/video conferencing, view shared desktops and present to co-workers or customers from your mobile device? If your organization uses Avaya Aura® Conferencing, then WebCollab from Avaya is for you. You can collaborate with co-workers as well as customers over any Wi-Fi or 3G cellular connection.