INE app not working? crashes or has problems?

INE Status

Published by Instituto Nacional Electoral

Esta App permite acceder a una serie de servicios del INE (Instituto Nacional
Electoral) para la consulta pupular 2021. Consulta de: - Información acerca
de la consulta popular - Conoce la consulta popular - La ubicación de las
mesas - Los resultados oficiales - Papeletas para la consulta popular.

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Common INE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot INE app on iOS and Android devices. Solve all INE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

INE iPhone Issues and Solutions

INE iOS app crashes, not working, errors
INE iOS app network issues
INE on iOS has black/white screen

INE Android App Issues and Solutions

INE has errors/crashing/not working
INE server network connectivity issues
INE has black screen

INE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever INE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix INE app crashes or not working on Iphone (iOS):

Close and restart the INE app on iPhone
Update INE app to the Latest Version for iOS
Uninstall and reinstall INE iPhone app
Update your iPhone to the latest iOS version

Fix INE on iPhone unable to connect to server/internet connection issues::

To resolve INE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix INE black/white screen (blank screen) on iPhone:

Follow the INE iOS app troubleshooting guide Here →

INE Android App Issues and Solutions

Fix INE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent INE app issues:

Force Stop the INE App
1. On android, goto "Settings" » click INE app. » click "Force Stop".

Update INE to the latest version on PlayStore

Clear INE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "INE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch INE.

Fix INE unable to contact server/ INE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click INE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got INE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch INE on android.

Solve INE black/white screens issue on Android:

Follow the INE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Instituto Nacional Electoral, developers of INE.

100% Contact Match

Developer: INTERNETWORK EXPERT, LLC.

E-Mail: [email protected]

Website: Visit INE Website

100% Contact Match

Developer: Instituto Nacional Electoral

E-Mail: [email protected]

Website: Visit Instituto Nacional Electoral Website

About this app

Esta App permite acceder a una serie de servicios del this app (Instituto Nacional Electoral) para la consulta pupular 2021. - Información de la Credencial para Votar incluyendo la verificación de la validez como identificación oficial y si te sirve para emitir tu opinión.

INE Status

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Common INE Problems & Solutions. Troubleshooting Guide

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