阿里云 app not working? crashes or has problems?

阿里云 Status

Last Updated on 2023-05-16 by Alibaba Cloud Computing Ltd.

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Common 阿里云 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 阿里云 app on iOS and Android devices. Solve all 阿里云 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

阿里云 iPhone Issues and Solutions

阿里云 iOS app crashes, not working, errors
阿里云 iOS app network issues
阿里云 on iOS has black/white screen

阿里云 Android App Issues and Solutions

阿里云 has errors/crashing/not working
阿里云 server network connectivity issues
阿里云 has black screen

阿里云 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 阿里云 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 阿里云 app crashes or not working on Iphone (iOS):

Close and restart the 阿里云 app on iPhone
Update 阿里云 app to the Latest Version for iOS
Uninstall and reinstall 阿里云 iPhone app
Update your iPhone to the latest iOS version

Fix 阿里云 on iPhone unable to connect to server/internet connection issues::

To resolve 阿里云 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 阿里云 black/white screen (blank screen) on iPhone:

Follow the 阿里云 iOS app troubleshooting guide Here →

阿里云 Android App Issues and Solutions

Fix 阿里云 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 阿里云 app issues:

Force Stop the 阿里云 App
1. On android, goto "Settings" » click 阿里云 app. » click "Force Stop".

Update 阿里云 to the latest version on PlayStore

Clear 阿里云 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "阿里云 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 阿里云.

Fix 阿里云 unable to contact server/ 阿里云 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 阿里云 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 阿里云 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 阿里云 on android.

Solve 阿里云 black/white screens issue on Android:

Follow the 阿里云 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Alibaba Cloud Computing Ltd., developers of 阿里云.