Well Connection app not working? crashes or has problems?

Well Connection Status

Last Updated on 2021-03-18 by Blue Cross Blue Shield of Massachusetts

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Common Well Connection Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Well Connection app on iOS and Android devices. Solve all Well Connection app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Well Connection iPhone Issues and Solutions

Well Connection iOS app crashes, not working, errors
Well Connection iOS app network issues
Well Connection on iOS has black/white screen

Well Connection Android App Issues and Solutions

Well Connection has errors/crashing/not working
Well Connection server network connectivity issues
Well Connection has black screen

Well Connection iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Well Connection app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Well Connection app crashes or not working on Iphone (iOS):

Close and restart the Well Connection app on iPhone
Update Well Connection app to the Latest Version for iOS
Uninstall and reinstall Well Connection iPhone app
Update your iPhone to the latest iOS version

Fix Well Connection on iPhone unable to connect to server/internet connection issues::

To resolve Well Connection network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Well Connection black/white screen (blank screen) on iPhone:

Follow the Well Connection iOS app troubleshooting guide Here →

Well Connection Android App Issues and Solutions

Fix Well Connection not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Well Connection app issues:

Force Stop the Well Connection App
1. On android, goto "Settings" » click Well Connection app. » click "Force Stop".

Update Well Connection to the latest version on PlayStore

Clear Well Connection App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Well Connection app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Well Connection.

Fix Well Connection unable to contact server/ Well Connection internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Well Connection » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Well Connection » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Well Connection on android.

Solve Well Connection black/white screens issue on Android:

Follow the Well Connection android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Blue Cross Blue Shield of Massachusetts, developers of Well Connection.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit BCBSMA MyBlue Member App Website

Privacy Policy: https://www.bluecrossma.org/disclaimer/privacy-and-security

Developer: Blue Cross and Blue Shield of Massachusetts

About this app

When you need a doctor now, Well Connection gets you the help you need by conveniently connecting you to licensed providers using your mobile device. They’ll review your history, answer questions, and diagnose the issue. · Privacy— All visits are secure and treated in accordance with HIPAA. Providers are available 24/7 to treat you for medical and behavioral health issues by appointment. If you have any questions or want to learn more, visit this app. If you’re having a medical emergency, call 911. Please note that telehealth is not for emergencies. If you use Apple Health, you can choose to share your health information with the provider during your virtual video visit, such as heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.