Online Employer app not working? crashes or has problems?

Online Employer Status

Last Updated on 2014-12-11 by Payroll Associates, LLC

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Common Online Employer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Online Employer app on iOS and Android devices. Solve all Online Employer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Online Employer iPhone Issues and Solutions

Online Employer iOS app crashes, not working, errors
Online Employer iOS app network issues
Online Employer on iOS has black/white screen

Online Employer Android App Issues and Solutions

Online Employer has errors/crashing/not working
Online Employer server network connectivity issues
Online Employer has black screen

Online Employer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Online Employer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Online Employer app crashes or not working on Iphone (iOS):

Close and restart the Online Employer app on iPhone
Update Online Employer app to the Latest Version for iOS
Uninstall and reinstall Online Employer iPhone app
Update your iPhone to the latest iOS version

Fix Online Employer on iPhone unable to connect to server/internet connection issues::

To resolve Online Employer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Online Employer black/white screen (blank screen) on iPhone:

Follow the Online Employer iOS app troubleshooting guide Here →

Online Employer Android App Issues and Solutions

Fix Online Employer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Online Employer app issues:

Force Stop the Online Employer App
1. On android, goto "Settings" » click Online Employer app. » click "Force Stop".

Update Online Employer to the latest version on PlayStore

Clear Online Employer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Online Employer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Online Employer.

Fix Online Employer unable to contact server/ Online Employer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Online Employer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Online Employer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Online Employer on android.

Solve Online Employer black/white screens issue on Android:

Follow the Online Employer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Payroll Associates, LLC, developers of Online Employer.

About this app

Backed by the power and security of Online Employer powered by PayChoice, OE Mobile provides anywhere access to payroll processing functions and data. For employees, OE Mobile enables them to quickly view the details of their latest paychecks -- both year-to-date figures and individual check details, as well as access an employee directory and view Company News. The Online Employer Mobile App (OE Mobile) powered by PayChoice is a new, innovative, and exciting app that takes simplicity and ease of use in online payroll to a whole new level. It’s truly the solution that gives on-the-move small business owners the freedom and convenience they’ve been seeking, and gives their employees freedom to access important information anywhere, anytime. Unique among its competitors, OE Mobile combines both employer and employee functionality in one app and recognizes instantly whether the user is an employee or a company administrator. OnlineEmployer provides access to a company directory and to select demographic information, as well as pay stub data and company news. It’s easy to get started! If you’re a currently Online Employer Payroll or Employee Services user, simply download OnlineEmployer and log in with your Online Employer username and password.