Q4 Desktop app not working? crashes or has problems?

Q4 Desktop Status

Last Updated on 2020-01-07 by Q4 Web Systems

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Common Q4 Desktop Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Q4 Desktop app on iOS and Android devices. Solve all Q4 Desktop app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Q4 Desktop iPhone Issues and Solutions

Q4 Desktop iOS app crashes, not working, errors
Q4 Desktop iOS app network issues
Q4 Desktop on iOS has black/white screen

Q4 Desktop Android App Issues and Solutions

Q4 Desktop has errors/crashing/not working
Q4 Desktop server network connectivity issues
Q4 Desktop has black screen

Q4 Desktop iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Q4 Desktop app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Q4 Desktop app crashes or not working on Iphone (iOS):

Close and restart the Q4 Desktop app on iPhone
Update Q4 Desktop app to the Latest Version for iOS
Uninstall and reinstall Q4 Desktop iPhone app
Update your iPhone to the latest iOS version

Fix Q4 Desktop on iPhone unable to connect to server/internet connection issues::

To resolve Q4 Desktop network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Q4 Desktop black/white screen (blank screen) on iPhone:

Follow the Q4 Desktop iOS app troubleshooting guide Here →

Q4 Desktop Android App Issues and Solutions

Fix Q4 Desktop not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Q4 Desktop app issues:

Force Stop the Q4 Desktop App
1. On android, goto "Settings" » click Q4 Desktop app. » click "Force Stop".

Update Q4 Desktop to the latest version on PlayStore

Clear Q4 Desktop App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Q4 Desktop app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Q4 Desktop.

Fix Q4 Desktop unable to contact server/ Q4 Desktop internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Q4 Desktop » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Q4 Desktop » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Q4 Desktop on android.

Solve Q4 Desktop black/white screens issue on Android:

Follow the Q4 Desktop android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Q4 Web Systems, developers of Q4 Desktop.

About this app

Q4 Desktop Integrates its industry-leading CRM and intuitive workflow tools with the flexibility to access critical content and insights from anywhere, at anytime -- at home, work and on the go. All CRM activities logged with our mobile app automatically sync with your desktop account. Please note: A subscription to Q4 Desktop is required to login.