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Common Chase Pay Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at JPMorgan Chase & Co., developers of Chase Pay.




About this app

Message and data rates may apply. ²Terms and Conditions for Chase Pay with Fuel Rewards® Savings: Must be a Fuel Rewards® member with Fuel Rewards account linked to the Chase Pay app.  Fuel Rewards savings are not earned on Chase Pay Tap and Pay transactions. ³When you redeem your points at checkout with Chase Pay, each point is worth $0. 008.  Eligible card members can redeem Chase Ultimate Rewards® points towards a statement credit in-store, at the pump or when you order ahead with Chase Pay.  Any use of Fuel Rewards will be subject to the Excentus Corporation Privacy Policy at fuelrewards. com/privacy and the Fuel Rewards program Terms and Conditions which can be found at fuelrewards. com/terms.  Plus, link to Fuel Rewards® so you can earn fuel savings when you fill up and pay at the pump at Shell.  The Fuel Rewards program is owned and operated by Excentus Corporation.  Any use of Chase Pay is subject to the Chase Pay terms and conditions which can be found at chase. com/digital/digital-payments/chase-pay/disclosures/terms.  Now you can snap a photo of any receipt with Chase Pay and save it to ChasePay to create a digital receipt.  Activate deals on the things you love with just a tap in the Chase Pay app¹.  Search by merchant, item or amount to keep digital receipts at your fingertips wherever you are. ¹Select mobile devices only.  Points used will be deducted from your account and applied as a statement credit.  Search for nearby participating gas stations and pay at the pump from the comfort of your car.  Your card will be charged the total amount of your purchase.  Save time and money on eligible orders when you order ahead.  Any available offers will be automatically applied at checkout.  Credit and debit card products are provided by JPMorgan Chase Bank, N. A.