PTisp app not working? crashes or has problems?

PTisp Status

Last Updated on 2014-07-02 by PTisp

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Common PTisp Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PTisp app on iOS and Android devices. Solve all PTisp app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PTisp iPhone Issues and Solutions

PTisp iOS app crashes, not working, errors
PTisp iOS app network issues
PTisp on iOS has black/white screen

PTisp Android App Issues and Solutions

PTisp has errors/crashing/not working
PTisp server network connectivity issues
PTisp has black screen

PTisp iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PTisp app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PTisp app crashes or not working on Iphone (iOS):

Close and restart the PTisp app on iPhone
Update PTisp app to the Latest Version for iOS
Uninstall and reinstall PTisp iPhone app
Update your iPhone to the latest iOS version

Fix PTisp on iPhone unable to connect to server/internet connection issues::

To resolve PTisp network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PTisp black/white screen (blank screen) on iPhone:

Follow the PTisp iOS app troubleshooting guide Here →

PTisp Android App Issues and Solutions

Fix PTisp not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PTisp app issues:

Force Stop the PTisp App
1. On android, goto "Settings" » click PTisp app. » click "Force Stop".

Update PTisp to the latest version on PlayStore

Clear PTisp App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PTisp app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PTisp.

Fix PTisp unable to contact server/ PTisp internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PTisp » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PTisp » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PTisp on android.

Solve PTisp black/white screens issue on Android:

Follow the PTisp android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PTisp, developers of PTisp.

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