Are you having issues? Select the issue you are having below and provide feedback to PRO TRACE.
Complete guide to troubleshoot PRO TRACE app on iOS and Android devices. Solve all PRO TRACE app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at METRO-nom GmbH, developers of PRO TRACE.
By scanning the code you can retrieve information about where the product comes from, how it was processed, quality and sustainability information, and even recipe ideas. Just scan the code on the product with your smartphone and learn more about the origin, processing and METRO sustainability aspects. The ‘PRO TRACE' App allows you to trace a number of our products along the supply chain. Currently we have various fish and meat products in our traceability solution for you to explore; many more will follow. For fresh products, the code will be printed on the label after the weighing process. TRACE is the actual performance we offer: PRO TRACE makes Traceability feasible for every customer. You can find the code on the packaging of pre-packed products. Get more information about a product and its way from the source up to you in the market. PRO stands for 'professional' and applies to our professional customers as well as to the professional quality of our service. Track the journey of a number of our products. PRO means 'for': METRO is actively engaged in Traceability and thereby in Transparency, which are both demanded nowadays. PRO stands for 'Product'. Alternatively, you can retrieve information by entering the GTIN and LOT number from your invoice under ‘Numeric Input’ or on the website app.