SOOK Library app not working? crashes or has problems?

SOOK Library Status

Last Updated on 2021-03-18 by Thai Health Promotion Foundation (ThaiHealth)

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Common SOOK Library Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SOOK Library app on iOS and Android devices. Solve all SOOK Library app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SOOK Library iPhone Issues and Solutions

SOOK Library iOS app crashes, not working, errors
SOOK Library iOS app network issues
SOOK Library on iOS has black/white screen

SOOK Library Android App Issues and Solutions

SOOK Library has errors/crashing/not working
SOOK Library server network connectivity issues
SOOK Library has black screen

SOOK Library iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SOOK Library app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SOOK Library app crashes or not working on Iphone (iOS):

Close and restart the SOOK Library app on iPhone
Update SOOK Library app to the Latest Version for iOS
Uninstall and reinstall SOOK Library iPhone app
Update your iPhone to the latest iOS version

Fix SOOK Library on iPhone unable to connect to server/internet connection issues::

To resolve SOOK Library network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SOOK Library black/white screen (blank screen) on iPhone:

Follow the SOOK Library iOS app troubleshooting guide Here →

SOOK Library Android App Issues and Solutions

Fix SOOK Library not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SOOK Library app issues:

Force Stop the SOOK Library App
1. On android, goto "Settings" » click SOOK Library app. » click "Force Stop".

Update SOOK Library to the latest version on PlayStore

Clear SOOK Library App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SOOK Library app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SOOK Library.

Fix SOOK Library unable to contact server/ SOOK Library internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SOOK Library » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SOOK Library » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SOOK Library on android.

Solve SOOK Library black/white screens issue on Android:

Follow the SOOK Library android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Thai Health Promotion Foundation (ThaiHealth), developers of SOOK Library.