Atrium Health Virtual Visit app not working? crashes or has problems?

Atrium Health Virtual Visit Status

Last Updated on 2021-03-18 by Carolinas HealthCare System

I have a problem with Atrium Health Virtual Visit

Are you having issues? Select the issue you are having below and provide feedback to Atrium Health Virtual Visit.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Atrium Health Virtual Visit? Report Issue

Common Atrium Health Virtual Visit Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Atrium Health Virtual Visit app on iOS and Android devices. Solve all Atrium Health Virtual Visit app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Atrium Health Virtual Visit iPhone Issues and Solutions

Atrium Health Virtual Visit iOS app crashes, not working, errors
Atrium Health Virtual Visit iOS app network issues
Atrium Health Virtual Visit on iOS has black/white screen

Atrium Health Virtual Visit Android App Issues and Solutions

Atrium Health Virtual Visit has errors/crashing/not working
Atrium Health Virtual Visit server network connectivity issues
Atrium Health Virtual Visit has black screen

Atrium Health Virtual Visit iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Atrium Health Virtual Visit app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Atrium Health Virtual Visit app crashes or not working on Iphone (iOS):

Close and restart the Atrium Health Virtual Visit app on iPhone
Update Atrium Health Virtual Visit app to the Latest Version for iOS
Uninstall and reinstall Atrium Health Virtual Visit iPhone app
Update your iPhone to the latest iOS version

Fix Atrium Health Virtual Visit on iPhone unable to connect to server/internet connection issues::

To resolve Atrium Health Virtual Visit network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Atrium Health Virtual Visit black/white screen (blank screen) on iPhone:

Follow the Atrium Health Virtual Visit iOS app troubleshooting guide Here →

Atrium Health Virtual Visit Android App Issues and Solutions

Fix Atrium Health Virtual Visit not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Atrium Health Virtual Visit app issues:

Force Stop the Atrium Health Virtual Visit App
1. On android, goto "Settings" » click Atrium Health Virtual Visit app. » click "Force Stop".

Update Atrium Health Virtual Visit to the latest version on PlayStore

Clear Atrium Health Virtual Visit App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Atrium Health Virtual Visit app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Atrium Health Virtual Visit.

Fix Atrium Health Virtual Visit unable to contact server/ Atrium Health Virtual Visit internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Atrium Health Virtual Visit » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Atrium Health Virtual Visit » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Atrium Health Virtual Visit on android.

Solve Atrium Health Virtual Visit black/white screens issue on Android:

Follow the Atrium Health Virtual Visit android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Carolinas HealthCare System, developers of Atrium Health Virtual Visit.

About this app

Connect immediately to a Atrium Health medical provider for a live healthcare visit via your mobile device, 24 hours a day. A Virtual Visit makes receiving care for common ailments affordable, convenient and fast. If you use Apple Health, you can choose to share your health information with the provider during your virtual video visit, such as heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.