Blue app not working? crashes or has problems?

Blue Status

Last Updated on 2015-10-14 by Qingdao Yeelink Information Technology Co., Ltd.

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Common Blue Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Blue app on iOS and Android devices. Solve all Blue app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Blue iPhone Issues and Solutions

Blue iOS app crashes, not working, errors
Blue iOS app network issues
Blue on iOS has black/white screen

Blue Android App Issues and Solutions

Blue has errors/crashing/not working
Blue server network connectivity issues
Blue has black screen

Blue iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Blue app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Blue app crashes or not working on Iphone (iOS):

Close and restart the Blue app on iPhone
Update Blue app to the Latest Version for iOS
Uninstall and reinstall Blue iPhone app
Update your iPhone to the latest iOS version

Fix Blue on iPhone unable to connect to server/internet connection issues::

To resolve Blue network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Blue black/white screen (blank screen) on iPhone:

Follow the Blue iOS app troubleshooting guide Here →

Blue Android App Issues and Solutions

Fix Blue not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Blue app issues:

Force Stop the Blue App
1. On android, goto "Settings" » click Blue app. » click "Force Stop".

Update Blue to the latest version on PlayStore

Clear Blue App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Blue app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Blue.

Fix Blue unable to contact server/ Blue internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Blue » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Blue » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Blue on android.

Solve Blue black/white screens issue on Android:

Follow the Blue android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Qingdao Yeelink Information Technology Co., Ltd., developers of Blue.

About this app

Yeelight this app is a BLE(Bluetooth Low Energy) based, personal, scene lighting system. A BLE supported smart phone can be used to control the bulbs, for color/brightness setting. Some useful functions can be used to set the scene lighting, e. g. , flowing Color, dancing with music, delayed turn on/off.