E-books app not working? crashes or has problems?

E-books Status

Last Updated on 2019-09-16 by Koninklijke Bibliotheek

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Common E-books Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot E-books app on iOS and Android devices. Solve all E-books app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

E-books iPhone Issues and Solutions

E-books iOS app crashes, not working, errors
E-books iOS app network issues
E-books on iOS has black/white screen

E-books Android App Issues and Solutions

E-books has errors/crashing/not working
E-books server network connectivity issues
E-books has black screen

E-books iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever E-books app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix E-books app crashes or not working on Iphone (iOS):

Close and restart the E-books app on iPhone
Update E-books app to the Latest Version for iOS
Uninstall and reinstall E-books iPhone app
Update your iPhone to the latest iOS version

Fix E-books on iPhone unable to connect to server/internet connection issues::

To resolve E-books network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix E-books black/white screen (blank screen) on iPhone:

Follow the E-books iOS app troubleshooting guide Here →

E-books Android App Issues and Solutions

Fix E-books not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent E-books app issues:

Force Stop the E-books App
1. On android, goto "Settings" » click E-books app. » click "Force Stop".

Update E-books to the latest version on PlayStore

Clear E-books App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "E-books app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch E-books.

Fix E-books unable to contact server/ E-books internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click E-books » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got E-books » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch E-books on android.

Solve E-books black/white screens issue on Android:

Follow the E-books android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Koninklijke Bibliotheek, developers of E-books.

About this app

Met deze app heb je altijd en overal de mooiste e-books in je broekzak. Kies uit meer dan 22. 000 e-books. Je kunt 10 e-books tegelijk lenen. Elk boek blijft 3 weken in de app en verdwijnt daarna automatisch. Van thrillers tot chicklit, van sciencefiction tot filosofie. Je leest op je smartphone, tablet of e-reader. Lees meer over e-books lenen op Ben je meer van de luisterboeken?