Concept app not working? crashes or has problems?

Concept Status

Last Updated on 2018-11-09 by Fast and Epp

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Common Concept Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Concept app on iOS and Android devices. Solve all Concept app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Concept iPhone Issues and Solutions

Concept iOS app crashes, not working, errors
Concept iOS app network issues
Concept on iOS has black/white screen

Concept Android App Issues and Solutions

Concept has errors/crashing/not working
Concept server network connectivity issues
Concept has black screen

Concept iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Concept app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Concept app crashes or not working on Iphone (iOS):

Close and restart the Concept app on iPhone
Update Concept app to the Latest Version for iOS
Uninstall and reinstall Concept iPhone app
Update your iPhone to the latest iOS version

Fix Concept on iPhone unable to connect to server/internet connection issues::

To resolve Concept network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Concept black/white screen (blank screen) on iPhone:

Follow the Concept iOS app troubleshooting guide Here →

Concept Android App Issues and Solutions

Fix Concept not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Concept app issues:

Force Stop the Concept App
1. On android, goto "Settings" » click Concept app. » click "Force Stop".

Update Concept to the latest version on PlayStore

Clear Concept App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Concept app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Concept.

Fix Concept unable to contact server/ Concept internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Concept » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Concept » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Concept on android.

Solve Concept black/white screens issue on Android:

Follow the Concept android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fast and Epp, developers of Concept.

About this app

With projects spanning North America, Europe, Asia and the Middle East, Fast + Epp has grown from a small Vancouver-based structural design firm to an internationally-recognized team of fresh-thinking engineers. Explore the aesthetics of wood, concrete and steel with this app’s image gallery and determine materials’ feasibility with an easy-to-use member depth calculator (in both metric and imperial measurement units). Next, share search results with clients and coworkers to get a head start on the first design team meeting. this app — a free iPhone app from Fast + Epp — gives architects the tools to visualize their ideas before putting pencil to paper. It’s an innovative, holistic tool to suit any project. It’s a structural engineer at your fingertips.