Google Play Music app not working? crashes or has problems?

Google Play Music Status

Last Updated on 2020-09-10 by Google LLC

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Common Google Play Music Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Google Play Music app on iOS and Android devices. Solve all Google Play Music app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Google Play Music iPhone Issues and Solutions

Google Play Music iOS app crashes, not working, errors
Google Play Music iOS app network issues
Google Play Music on iOS has black/white screen

Google Play Music Android App Issues and Solutions

Google Play Music has errors/crashing/not working
Google Play Music server network connectivity issues
Google Play Music has black screen

Google Play Music iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Google Play Music app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Google Play Music app crashes or not working on Iphone (iOS):

Close and restart the Google Play Music app on iPhone
Update Google Play Music app to the Latest Version for iOS
Uninstall and reinstall Google Play Music iPhone app
Update your iPhone to the latest iOS version

Fix Google Play Music on iPhone unable to connect to server/internet connection issues::

To resolve Google Play Music network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Google Play Music black/white screen (blank screen) on iPhone:

Follow the Google Play Music iOS app troubleshooting guide Here →

Google Play Music Android App Issues and Solutions

Fix Google Play Music not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Google Play Music app issues:

Force Stop the Google Play Music App
1. On android, goto "Settings" » click Google Play Music app. » click "Force Stop".

Update Google Play Music to the latest version on PlayStore

Clear Google Play Music App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Google Play Music app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Google Play Music.

Fix Google Play Music unable to contact server/ Google Play Music internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Google Play Music » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Google Play Music » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Google Play Music on android.

Solve Google Play Music black/white screens issue on Android:

Follow the Google Play Music android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Google LLC, developers of Google Play Music.

About this app

Subscribe to create playlists, listen offline, and get ad-free YouTube Music with YouTube Music Premium (where available). *Radio based on songs, artists, and albums, plus thousands of playlists hand-crafted by music experts (free n the U. S. Google Play Music gives you millions of songs and thousands of playlists for any situation. Powered by Google, we serve up music based on where you are and why you’re listening, getting smarter and more assistive as we get to know your tastes. Continued use of GPS running in the background can dramatically decrease battery life.