Google Shopping app not working? crashes or has problems?

Google Shopping Status

Published by Google LLC

Find the best prices and places to buy, from thousands of online and nearby
stores. Your shopping options, organized Save time and money by searching for
more shopping options in one place.

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Common Google Shopping Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Google Shopping app on iOS and Android devices. Solve all Google Shopping app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Google Shopping iPhone Issues and Solutions

Google Shopping iOS app crashes, not working, errors
Google Shopping iOS app network issues
Google Shopping on iOS has black/white screen

Google Shopping Android App Issues and Solutions

Google Shopping has errors/crashing/not working
Google Shopping server network connectivity issues
Google Shopping has black screen

Google Shopping iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Google Shopping app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Google Shopping app crashes or not working on Iphone (iOS):

Close and restart the Google Shopping app on iPhone
Update Google Shopping app to the Latest Version for iOS
Uninstall and reinstall Google Shopping iPhone app
Update your iPhone to the latest iOS version

Fix Google Shopping on iPhone unable to connect to server/internet connection issues::

To resolve Google Shopping network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Google Shopping black/white screen (blank screen) on iPhone:

Follow the Google Shopping iOS app troubleshooting guide Here →

Google Shopping Android App Issues and Solutions

Fix Google Shopping not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Google Shopping app issues:

Force Stop the Google Shopping App
1. On android, goto "Settings" » click Google Shopping app. » click "Force Stop".

Update Google Shopping to the latest version on PlayStore

Clear Google Shopping App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Google Shopping app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Google Shopping.

Fix Google Shopping unable to contact server/ Google Shopping internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Google Shopping » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Google Shopping » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Google Shopping on android.

Solve Google Shopping black/white screens issue on Android:

Follow the Google Shopping android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Google LLC, developers of Google Shopping.

46.15% Contact Match

Developer: Search Shopping

E-Mail: [email protected]

Website: Visit Google Shopping Website

61.54% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Google LLC Website

About this app

Share a product from any app or website with the Google Shopping App to see prices, find similar products, and get buying options from across the web and nearby. Buy on Google using your Google account for a simple and secure checkout from select stores. Find products from thousands of stores and brands, all in one place. Find the best prices and places to buy, from thousands of online and nearby stores. Keep track of what you’re shopping for and get notified of price drops and future deals. Save time and money by searching for more shopping options in one place. Your order will be backed by a Google Guarantee – if anything goes wrong with your order, Google will help make it right.