DiabetesConnect app not working? crashes or has problems?

DiabetesConnect Status

With DiabetesConnect you have your diabetes under control at all times,
regardless of where you are. Simply sign in and your documentation is a
snap! By diabetics - for diabetics.

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Common DiabetesConnect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DiabetesConnect app on iOS and Android devices. Solve all DiabetesConnect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DiabetesConnect iPhone Issues and Solutions

DiabetesConnect iOS app crashes, not working, errors
DiabetesConnect iOS app network issues
DiabetesConnect on iOS has black/white screen

DiabetesConnect Android App Issues and Solutions

DiabetesConnect has errors/crashing/not working
DiabetesConnect server network connectivity issues
DiabetesConnect has black screen

DiabetesConnect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DiabetesConnect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DiabetesConnect app crashes or not working on Iphone (iOS):

Close and restart the DiabetesConnect app on iPhone
Update DiabetesConnect app to the Latest Version for iOS
Uninstall and reinstall DiabetesConnect iPhone app
Update your iPhone to the latest iOS version

Fix DiabetesConnect on iPhone unable to connect to server/internet connection issues::

To resolve DiabetesConnect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DiabetesConnect black/white screen (blank screen) on iPhone:

Follow the DiabetesConnect iOS app troubleshooting guide Here →

DiabetesConnect Android App Issues and Solutions

Fix DiabetesConnect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DiabetesConnect app issues:

Force Stop the DiabetesConnect App
1. On android, goto "Settings" » click DiabetesConnect app. » click "Force Stop".

Update DiabetesConnect to the latest version on PlayStore

Clear DiabetesConnect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DiabetesConnect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DiabetesConnect.

Fix DiabetesConnect unable to contact server/ DiabetesConnect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DiabetesConnect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DiabetesConnect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DiabetesConnect on android.

Solve DiabetesConnect black/white screens issue on Android:

Follow the DiabetesConnect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SquareMed Software GmbH, developers of DiabetesConnect.

90.91% Contact Match

Developer: Diabetes Connect LTD

E-Mail: [email protected]

Website: Visit DiabetesConnect Website

96.77% Contact Match

Developer: SquareMed Software GmbH

E-Mail: [email protected]

Website: Visit SquareMed Software GmbH Website

About this app

Nice and clear graphics and statistics help to get a perfect overview of your current diabetes therapy. Now you can record all your diabetes-related data fast and easy and create all your documentation with just a few clicks. Blood sugar, meals, insulin injections, medication and many more can be tracked with this app while all your data is always in your pocket. Your values can be synced over multiple devices, handing you an up to date documentation - wherever you are. You can also access your data over our web portal and create your exports and statistics there. Everything you don't need can be turned off, so everything stays nice and neat. Simply sign in and your documentation is a snap! With this app you have your diabetes under control at all times, regardless of where you are. For your next doctor's appointment, your values can be exported into a well-formed PDF-file.