VIA go app not working? crashes or has problems?

VIA go Status

Last Updated on 2021-04-29 by VIA Metropolitan Transit

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Common VIA go Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VIA go app on iOS and Android devices. Solve all VIA go app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VIA go iPhone Issues and Solutions

VIA go iOS app crashes, not working, errors
VIA go iOS app network issues
VIA go on iOS has black/white screen

VIA go Android App Issues and Solutions

VIA go has errors/crashing/not working
VIA go server network connectivity issues
VIA go has black screen

VIA go iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VIA go app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VIA go app crashes or not working on Iphone (iOS):

Close and restart the VIA go app on iPhone
Update VIA go app to the Latest Version for iOS
Uninstall and reinstall VIA go iPhone app
Update your iPhone to the latest iOS version

Fix VIA go on iPhone unable to connect to server/internet connection issues::

To resolve VIA go network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VIA go black/white screen (blank screen) on iPhone:

Follow the VIA go iOS app troubleshooting guide Here →

VIA go Android App Issues and Solutions

Fix VIA go not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VIA go app issues:

Force Stop the VIA go App
1. On android, goto "Settings" » click VIA go app. » click "Force Stop".

Update VIA go to the latest version on PlayStore

Clear VIA go App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VIA go app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VIA go.

Fix VIA go unable to contact server/ VIA go internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VIA go » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VIA go » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VIA go on android.

Solve VIA go black/white screens issue on Android:

Follow the VIA go android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at VIA Metropolitan Transit, developers of VIA go.

About this app

There are never additional fees to purchase VIA products through your goMobile app. It’s the way to go! • Buy and activate fares instantly using a VISA or MasterCard. • Buy a 2. 5-hour Ticket, a Day Pass, 7-Day Pass, 31-Day Pass, VIAtrans or Special Event Service Ticket. • Store multiple tickets on your phone for future use. • Simpler boarding – just show the driver your activated goMobile ticket. • Pay a single fare or multiple fares for a group of riders. • Register your debit/credit card(s) in our secure system. • Purchase tickets on your phone or on any computer through the VIA goMobile ticketing website. goMobile is VIA Metropolitan Transit’s new mobile-ticketing and trip planning app, available for smartphones. Use VIAgo to purchase fares on the go, for wherever VIA goes.