My app not working? crashes or has problems?

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Last Updated on 2019-12-09 by Pharmagest Interactive

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Common My Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My app on iOS and Android devices. Solve all My app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My iPhone Issues and Solutions

My iOS app crashes, not working, errors
My iOS app network issues
My on iOS has black/white screen

My Android App Issues and Solutions

My has errors/crashing/not working
My server network connectivity issues
My has black screen

My iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My app crashes or not working on Iphone (iOS):

Close and restart the My app on iPhone
Update My app to the Latest Version for iOS
Uninstall and reinstall My iPhone app
Update your iPhone to the latest iOS version

Fix My on iPhone unable to connect to server/internet connection issues::

To resolve My network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My black/white screen (blank screen) on iPhone:

Follow the My iOS app troubleshooting guide Here →

My Android App Issues and Solutions

Fix My not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My app issues:

Force Stop the My App
1. On android, goto "Settings" » click My app. » click "Force Stop".

Update My to the latest version on PlayStore

Clear My App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My.

Fix My unable to contact server/ My internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My on android.

Solve My black/white screens issue on Android:

Follow the My android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pharmagest Interactive, developers of My.

About this app

this app Mobile Pharmacy is a free health application that allows you to locate the nearest pharmacy around you, find the schedules of any pharmacy, send a photo of your prescription to your pharmacist and receive reminders for your treatments. You will receive from him after a notification as soon as it will be ready. - Receive directly on My , the reminders of your treatment. - Inform your pharmacist about any side effect that occurred after taking treatment. Need advice? Send easily the photo of your prescription to your pharmacist to save time. Send a message to your pharmacist, adding a picture or not. Access schedules of pharmacies, their contact details, as well as their services and specialties. Find pharmacies closest to you and follow the route to get there. He will answer directly within My .