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Last Updated on 2023-01-27 by eTravel-Magazine

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Common Er Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Er app on iOS and Android devices. Solve all Er app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Er iPhone Issues and Solutions

Er iOS app crashes, not working, errors
Er iOS app network issues
Er on iOS has black/white screen

Er Android App Issues and Solutions

Er has errors/crashing/not working
Er server network connectivity issues
Er has black screen

Er iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Er app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Er app crashes or not working on Iphone (iOS):

Close and restart the Er app on iPhone
Update Er app to the Latest Version for iOS
Uninstall and reinstall Er iPhone app
Update your iPhone to the latest iOS version

Fix Er on iPhone unable to connect to server/internet connection issues::

To resolve Er network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Er black/white screen (blank screen) on iPhone:

Follow the Er iOS app troubleshooting guide Here →

Er Android App Issues and Solutions

Fix Er not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Er app issues:

Force Stop the Er App
1. On android, goto "Settings" » click Er app. » click "Force Stop".

Update Er to the latest version on PlayStore

Clear Er App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Er app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Er.

Fix Er unable to contact server/ Er internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Er » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Er » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Er on android.

Solve Er black/white screens issue on Android:

Follow the Er android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at eTravel-Magazine, developers of Er.

About this app

Heute überrascht Erfurt mit einem historischen Zentrum, einer vielfältigen Kulturszene und einem der schönsten Weihnachtsmärkte Deutschlands. Die Erfurt-App ist sowohl für Erfurter als auch für Besucher Erfurts interessant. Schon Martin Luther fand gefallen an Thüringens Landeshauptstadt. Ob Restaurants, Hotels, Veranstaltungen, Sehenswürdigkeiten, Museen oder Shopping-Tipps - in der Erfurt-App ist alles nur einen Klick entfernt.