Quality Observer app not working? crashes or has problems?

Quality Observer Status

Last Updated on 2019-02-14 by Meetoo Limited

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Common Quality Observer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Quality Observer app on iOS and Android devices. Solve all Quality Observer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Quality Observer iPhone Issues and Solutions

Quality Observer iOS app crashes, not working, errors
Quality Observer iOS app network issues
Quality Observer on iOS has black/white screen

Quality Observer Android App Issues and Solutions

Quality Observer has errors/crashing/not working
Quality Observer server network connectivity issues
Quality Observer has black screen

Quality Observer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Quality Observer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Quality Observer app crashes or not working on Iphone (iOS):

Close and restart the Quality Observer app on iPhone
Update Quality Observer app to the Latest Version for iOS
Uninstall and reinstall Quality Observer iPhone app
Update your iPhone to the latest iOS version

Fix Quality Observer on iPhone unable to connect to server/internet connection issues::

To resolve Quality Observer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Quality Observer black/white screen (blank screen) on iPhone:

Follow the Quality Observer iOS app troubleshooting guide Here →

Quality Observer Android App Issues and Solutions

Fix Quality Observer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Quality Observer app issues:

Force Stop the Quality Observer App
1. On android, goto "Settings" » click Quality Observer app. » click "Force Stop".

Update Quality Observer to the latest version on PlayStore

Clear Quality Observer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Quality Observer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Quality Observer.

Fix Quality Observer unable to contact server/ Quality Observer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Quality Observer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Quality Observer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Quality Observer on android.

Solve Quality Observer black/white screens issue on Android:

Follow the Quality Observer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Meetoo Limited, developers of Quality Observer.

About this app

This application will be used to collect customer experience information in order to help improve the service of AIR FRANCE and KLM. To be able to use this application you need to be registered as a Quality Observer for AIR FRANCE and KLM. This application is developed in cooperation with AIR FRANCE and KLM, and managed by TNS, registered in Amsterdam. This application works by invite only. You need to log on with the username and password you received by text message on your mobile phone.