Decat'Rando app not working? crashes or has problems?

Decat'Rando Status

Last Updated on 2019-05-07 by Decathlon Réunion

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Common Decat'Rando Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Decat'Rando app on iOS and Android devices. Solve all Decat'Rando app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Decat'Rando iPhone Issues and Solutions

Decat'Rando iOS app crashes, not working, errors
Decat'Rando iOS app network issues
Decat'Rando on iOS has black/white screen

Decat'Rando Android App Issues and Solutions

Decat'Rando has errors/crashing/not working
Decat'Rando server network connectivity issues
Decat'Rando has black screen

Decat'Rando iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Decat'Rando app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Decat'Rando app crashes or not working on Iphone (iOS):

Close and restart the Decat'Rando app on iPhone
Update Decat'Rando app to the Latest Version for iOS
Uninstall and reinstall Decat'Rando iPhone app
Update your iPhone to the latest iOS version

Fix Decat'Rando on iPhone unable to connect to server/internet connection issues::

To resolve Decat'Rando network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Decat'Rando black/white screen (blank screen) on iPhone:

Follow the Decat'Rando iOS app troubleshooting guide Here →

Decat'Rando Android App Issues and Solutions

Fix Decat'Rando not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Decat'Rando app issues:

Force Stop the Decat'Rando App
1. On android, goto "Settings" » click Decat'Rando app. » click "Force Stop".

Update Decat'Rando to the latest version on PlayStore

Clear Decat'Rando App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Decat'Rando app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Decat'Rando.

Fix Decat'Rando unable to contact server/ Decat'Rando internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Decat'Rando » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Decat'Rando » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Decat'Rando on android.

Solve Decat'Rando black/white screens issue on Android:

Follow the Decat'Rando android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Decathlon Réunion, developers of Decat'Rando.

About this app

La nouvelle version Decat’Rando vous apportera toutes les informations nécessaires à vos sorties à La Réunion (les cirques de Mafate, Salazie, Cilaos, le volcan, etc. ): sélectionnez un parcours selon vos envies par secteurs, difficulté et durée. Distance parcourue, vitesse, dénivelé, durée, altitude et calories consommées, conseils d’experts, météo du jour, historique de vos parcours... Et bien plus encore! Randonneurs, coureurs ou traileurs à La Réunion? Notez que l'utilisation prolongée du GPS en tâche de fond peut décharger la batterie très rapidement.