NetHelpDesk app not working? crashes or has problems?

NetHelpDesk Status

Last Updated on 2018-10-05 by Net Help Desk Limited

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Common NetHelpDesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NetHelpDesk app on iOS and Android devices. Solve all NetHelpDesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NetHelpDesk iPhone Issues and Solutions

NetHelpDesk iOS app crashes, not working, errors
NetHelpDesk iOS app network issues
NetHelpDesk on iOS has black/white screen

NetHelpDesk Android App Issues and Solutions

NetHelpDesk has errors/crashing/not working
NetHelpDesk server network connectivity issues
NetHelpDesk has black screen

NetHelpDesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NetHelpDesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NetHelpDesk app crashes or not working on Iphone (iOS):

Close and restart the NetHelpDesk app on iPhone
Update NetHelpDesk app to the Latest Version for iOS
Uninstall and reinstall NetHelpDesk iPhone app
Update your iPhone to the latest iOS version

Fix NetHelpDesk on iPhone unable to connect to server/internet connection issues::

To resolve NetHelpDesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NetHelpDesk black/white screen (blank screen) on iPhone:

Follow the NetHelpDesk iOS app troubleshooting guide Here →

NetHelpDesk Android App Issues and Solutions

Fix NetHelpDesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NetHelpDesk app issues:

Force Stop the NetHelpDesk App
1. On android, goto "Settings" » click NetHelpDesk app. » click "Force Stop".

Update NetHelpDesk to the latest version on PlayStore

Clear NetHelpDesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NetHelpDesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NetHelpDesk.

Fix NetHelpDesk unable to contact server/ NetHelpDesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NetHelpDesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NetHelpDesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NetHelpDesk on android.

Solve NetHelpDesk black/white screens issue on Android:

Follow the NetHelpDesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Net Help Desk Limited, developers of NetHelpDesk.

About this app

Welcome to the this app smartphone App for iPhone Users, free to download and use with your main version of this app, and compliment all the great functionality you get in the main program. this app is one of the world's leading Help Desk Software solutions, for MSPs, Education and Internal Departments. this app listens to its Customer base, and responds to a dense and ever-changing marketplace, providing an extensive, full-featured, rich application, at a competitive price. **Continued use of GPS running in the background can dramatically decrease battery life.