SupportCenter Plus app not working? crashes or has problems?

SupportCenter Plus Status

Last Updated on 2018-08-14 by Zoho Corporation

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Common SupportCenter Plus Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SupportCenter Plus app on iOS and Android devices. Solve all SupportCenter Plus app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SupportCenter Plus iPhone Issues and Solutions

SupportCenter Plus iOS app crashes, not working, errors
SupportCenter Plus iOS app network issues
SupportCenter Plus on iOS has black/white screen

SupportCenter Plus Android App Issues and Solutions

SupportCenter Plus has errors/crashing/not working
SupportCenter Plus server network connectivity issues
SupportCenter Plus has black screen

SupportCenter Plus iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SupportCenter Plus app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SupportCenter Plus app crashes or not working on Iphone (iOS):

Close and restart the SupportCenter Plus app on iPhone
Update SupportCenter Plus app to the Latest Version for iOS
Uninstall and reinstall SupportCenter Plus iPhone app
Update your iPhone to the latest iOS version

Fix SupportCenter Plus on iPhone unable to connect to server/internet connection issues::

To resolve SupportCenter Plus network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SupportCenter Plus black/white screen (blank screen) on iPhone:

Follow the SupportCenter Plus iOS app troubleshooting guide Here →

SupportCenter Plus Android App Issues and Solutions

Fix SupportCenter Plus not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SupportCenter Plus app issues:

Force Stop the SupportCenter Plus App
1. On android, goto "Settings" » click SupportCenter Plus app. » click "Force Stop".

Update SupportCenter Plus to the latest version on PlayStore

Clear SupportCenter Plus App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SupportCenter Plus app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SupportCenter Plus.

Fix SupportCenter Plus unable to contact server/ SupportCenter Plus internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SupportCenter Plus » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SupportCenter Plus » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SupportCenter Plus on android.

Solve SupportCenter Plus black/white screens issue on Android:

Follow the SupportCenter Plus android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zoho Corporation, developers of SupportCenter Plus.

About this app

ManageEngine SupportCenter Plus iPhone app lets your support representatives access and resolve requests from any place, anytime. SupportCenterPlus reduces the response and resolution time dramatically, increasing the efficiency of your help desk team. SupportCenterPlus , designed particularly for iPhone, gives you better user experience. * Filter requests based on criteria such as unassigned, pending, open etc.   * Perform actions (assign, close, reply, forward) for requests. * Time entry and resolutions can be added/modified for each request.