BOSS Helpdesk app not working? crashes or has problems?

BOSS Helpdesk Status

Last Updated on 2016-05-23 by BOSS Inc

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Common BOSS Helpdesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BOSS Helpdesk app on iOS and Android devices. Solve all BOSS Helpdesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BOSS Helpdesk iPhone Issues and Solutions

BOSS Helpdesk iOS app crashes, not working, errors
BOSS Helpdesk iOS app network issues
BOSS Helpdesk on iOS has black/white screen

BOSS Helpdesk Android App Issues and Solutions

BOSS Helpdesk has errors/crashing/not working
BOSS Helpdesk server network connectivity issues
BOSS Helpdesk has black screen

BOSS Helpdesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BOSS Helpdesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BOSS Helpdesk app crashes or not working on Iphone (iOS):

Close and restart the BOSS Helpdesk app on iPhone
Update BOSS Helpdesk app to the Latest Version for iOS
Uninstall and reinstall BOSS Helpdesk iPhone app
Update your iPhone to the latest iOS version

Fix BOSS Helpdesk on iPhone unable to connect to server/internet connection issues::

To resolve BOSS Helpdesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BOSS Helpdesk black/white screen (blank screen) on iPhone:

Follow the BOSS Helpdesk iOS app troubleshooting guide Here →

BOSS Helpdesk Android App Issues and Solutions

Fix BOSS Helpdesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BOSS Helpdesk app issues:

Force Stop the BOSS Helpdesk App
1. On android, goto "Settings" » click BOSS Helpdesk app. » click "Force Stop".

Update BOSS Helpdesk to the latest version on PlayStore

Clear BOSS Helpdesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BOSS Helpdesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BOSS Helpdesk.

Fix BOSS Helpdesk unable to contact server/ BOSS Helpdesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BOSS Helpdesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BOSS Helpdesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BOSS Helpdesk on android.

Solve BOSS Helpdesk black/white screens issue on Android:

Follow the BOSS Helpdesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BOSS Inc, developers of BOSS Helpdesk.

About this app

Incident reporting and Service Requests tracking using Smartphones.