CBMuseum app not working? crashes or has problems?

CBMuseum Status

Published by Crystal Bridges Museum of American Art

I have a problem with CBMuseum

Are you having issues? Select the issue you are having below and provide feedback to CBMuseum.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about CBMuseum app

- The app takes up a lot of megabytes, which may be due to the audio tour files.

- The app does not represent the entire Crystal Bridges collection, and many important American artists and pieces are not reviewed in the app.

- The app takes time to download, so patience is required.

- The app does not provide much information about temporary exhibits.

Have a Problem with CBMuseum? Report Issue

Common CBMuseum Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CBMuseum app on iOS and Android devices. Solve all CBMuseum app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CBMuseum iPhone Issues and Solutions

CBMuseum iOS app crashes, not working, errors
CBMuseum iOS app network issues
CBMuseum on iOS has black/white screen

CBMuseum Android App Issues and Solutions

CBMuseum has errors/crashing/not working
CBMuseum server network connectivity issues
CBMuseum has black screen

CBMuseum iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CBMuseum app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CBMuseum app crashes or not working on Iphone (iOS):

Close and restart the CBMuseum app on iPhone
Update CBMuseum app to the Latest Version for iOS
Uninstall and reinstall CBMuseum iPhone app
Update your iPhone to the latest iOS version

Fix CBMuseum on iPhone unable to connect to server/internet connection issues::

To resolve CBMuseum network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CBMuseum black/white screen (blank screen) on iPhone:

Follow the CBMuseum iOS app troubleshooting guide Here →

CBMuseum Android App Issues and Solutions

Fix CBMuseum not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CBMuseum app issues:

Force Stop the CBMuseum App
1. On android, goto "Settings" » click CBMuseum app. » click "Force Stop".

Update CBMuseum to the latest version on PlayStore

Clear CBMuseum App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CBMuseum app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CBMuseum.

Fix CBMuseum unable to contact server/ CBMuseum internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CBMuseum » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CBMuseum » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CBMuseum on android.

Solve CBMuseum black/white screens issue on Android:

Follow the CBMuseum android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Crystal Bridges Museum of American Art, developers of CBMuseum.

100% Contact Match

Developer: Crystal Bridges Museum of American Art

E-Mail: [email protected]

Website: Visit CBMuseum Website

About this app

The Crystal Bridges app features a selection of audio and video tours of the museum's permanent collection, arranged around a variety of themes. There is also a "near me" feature that alerts listeners when they are near a featured artwork in the gallery. In addition, CBMuseum includes a tour highlighting the architectural features of the museum's unique building, designed by renowned architect Moshe Safdie, as well as maps of the museum galleries and grounds and helpful information about museum services, amenities, and programming.