Connections Chat app not working? crashes or has problems?

Connections Chat Status

Published by HCL America Inc.

Connections Chat is the official app for presence, instant messaging, audio and
video chat for the HCL Sametime platform. Connections Chat works with your
Sametime 9 and 10 infrastructure and features built-in integration with
Connections Cloud family of offerings.

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Common Connections Chat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Connections Chat app on iOS and Android devices. Solve all Connections Chat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Connections Chat iPhone Issues and Solutions

Connections Chat iOS app crashes, not working, errors
Connections Chat iOS app network issues
Connections Chat on iOS has black/white screen

Connections Chat Android App Issues and Solutions

Connections Chat has errors/crashing/not working
Connections Chat server network connectivity issues
Connections Chat has black screen

Connections Chat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Connections Chat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Connections Chat app crashes or not working on Iphone (iOS):

Close and restart the Connections Chat app on iPhone
Update Connections Chat app to the Latest Version for iOS
Uninstall and reinstall Connections Chat iPhone app
Update your iPhone to the latest iOS version

Fix Connections Chat on iPhone unable to connect to server/internet connection issues::

To resolve Connections Chat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Connections Chat black/white screen (blank screen) on iPhone:

Follow the Connections Chat iOS app troubleshooting guide Here →

Connections Chat Android App Issues and Solutions

Fix Connections Chat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Connections Chat app issues:

Force Stop the Connections Chat App
1. On android, goto "Settings" » click Connections Chat app. » click "Force Stop".

Update Connections Chat to the latest version on PlayStore

Clear Connections Chat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Connections Chat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Connections Chat.

Fix Connections Chat unable to contact server/ Connections Chat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Connections Chat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Connections Chat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Connections Chat on android.

Solve Connections Chat black/white screens issue on Android:

Follow the Connections Chat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HCL America Inc., developers of Connections Chat.

100% Contact Match

Developer: HCL Software

E-Mail: [email protected]

Website: Visit Connections Chat Website

About this app

Connections Chat works with your Sametime 9 and 10 infrastructure and features built-in integration with Connections Cloud family of offerings. Connections Chat is the official app for presence, instant messaging, audio and video chat for the HCL Sametime platform. Connections Chat supports both the IBM Sametime 9 and 10 Proxy. The persistent chat and multiple device support requires the Sametime 10 Proxy.