Frank app not working? crashes or has problems?

Frank Status

Published by Fraport AG - Frankfurt Airport Services Worldwide

The official Frankfurt Airport app makes your journey from Frankfurt Airport
easier and more convenient than ever before. Get all you need with the app:
- your arrival and departure information at Frankfurt Airport - departure and
arrival times from all flights - Information regarding your stay at the airport
- all shopping possibilities, services & restaurants at Frankfurt Airport **
Be at the right gate at the right t.

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Common Frank Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Frank app on iOS and Android devices. Solve all Frank app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Frank iPhone Issues and Solutions

Frank iOS app crashes, not working, errors
Frank iOS app network issues
Frank on iOS has black/white screen

Frank Android App Issues and Solutions

Frank has errors/crashing/not working
Frank server network connectivity issues
Frank has black screen

Frank iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Frank app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Frank app crashes or not working on Iphone (iOS):

Close and restart the Frank app on iPhone
Update Frank app to the Latest Version for iOS
Uninstall and reinstall Frank iPhone app
Update your iPhone to the latest iOS version

Fix Frank on iPhone unable to connect to server/internet connection issues::

To resolve Frank network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Frank black/white screen (blank screen) on iPhone:

Follow the Frank iOS app troubleshooting guide Here →

Frank Android App Issues and Solutions

Fix Frank not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Frank app issues:

Force Stop the Frank App
1. On android, goto "Settings" » click Frank app. » click "Force Stop".

Update Frank to the latest version on PlayStore

Clear Frank App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Frank app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Frank.

Fix Frank unable to contact server/ Frank internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Frank » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Frank » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Frank on android.

Solve Frank black/white screens issue on Android:

Follow the Frank android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fraport AG - Frankfurt Airport Services Worldwide, developers of Frank.

Verified email

Contact e-Mail: [email protected]

21.74% Contact Match

Developer: Sinecloud

E-Mail: [email protected]

Website: Visit Frank Website

About this app

Browse through our exclusive products and find attractive bonuses and premiums, plus all information to shops, restaurants and services. ** Need to bring people to or pickup people from the airport on time? The official Frankfurt Airport app makes your journey from Frankfurt Airport easier and more convenient than ever before. ** Be at the right gate at the right time – don’t miss a flight! Get information to your flight status in real time with push notifications. Pickup your purchases on your flight day directly at the shops at the airport – collect valuable reward points! Save the flight data to your favourite list and get all flight detail information in real-time. You can use your Login in our App, on our Website and in our Shop to find all the information you need – everywhere and everytime. Use FrankfurtAirportFRA to navigate to the check-in counter, to the departure gate or to shopping areas and restaurants. Regardless if you use our website or app – just log-in and access all your personal information wherever and whenever you need them. Scan your boarding pass and get all flight details! Save time and stress at the beginning of your journey. Shop easy with FrankfurtAirportFRA . Book your parking easily in advance with FrankfurtAirportFRA . We’re looking forward to receiving your feedback on our app by e-mail: mobile@fraport. de. We will answer your query as soon as possible and are happy to help you.