LiveChat OLD app not working? crashes or has problems?

LiveChat OLD Status

Last Updated on 2021-04-01 by LIVECHAT Software

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Common LiveChat OLD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LiveChat OLD app on iOS and Android devices. Solve all LiveChat OLD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LiveChat OLD iPhone Issues and Solutions

LiveChat OLD iOS app crashes, not working, errors
LiveChat OLD iOS app network issues
LiveChat OLD on iOS has black/white screen

LiveChat OLD Android App Issues and Solutions

LiveChat OLD has errors/crashing/not working
LiveChat OLD server network connectivity issues
LiveChat OLD has black screen

LiveChat OLD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LiveChat OLD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LiveChat OLD app crashes or not working on Iphone (iOS):

Close and restart the LiveChat OLD app on iPhone
Update LiveChat OLD app to the Latest Version for iOS
Uninstall and reinstall LiveChat OLD iPhone app
Update your iPhone to the latest iOS version

Fix LiveChat OLD on iPhone unable to connect to server/internet connection issues::

To resolve LiveChat OLD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LiveChat OLD black/white screen (blank screen) on iPhone:

Follow the LiveChat OLD iOS app troubleshooting guide Here →

LiveChat OLD Android App Issues and Solutions

Fix LiveChat OLD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LiveChat OLD app issues:

Force Stop the LiveChat OLD App
1. On android, goto "Settings" » click LiveChat OLD app. » click "Force Stop".

Update LiveChat OLD to the latest version on PlayStore

Clear LiveChat OLD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LiveChat OLD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LiveChat OLD.

Fix LiveChat OLD unable to contact server/ LiveChat OLD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LiveChat OLD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LiveChat OLD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LiveChat OLD on android.

Solve LiveChat OLD black/white screens issue on Android:

Follow the LiveChat OLD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at LIVECHAT Software, developers of LiveChat OLD.

About this app

Find LiveChat Lite on the AppStore and take chatting to the next level with improved notifications, launch time, and connectivity. Take LiveChat with you and chat with your website visitors anytime and anywhere you go! Upgrade to our new mobile app! Rely on automatic & intelligent chat greetings to engage website visitors, provide them with real-time customer support and never miss a sales opportunity again.