Zoho Docs app not working? crashes or has problems?

Zoho Docs Status

Last Updated on 2022-05-17 by Zoho Corporation

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Summary of Zoho Docs Problems 😠👌🔥

- Cannot edit contents of spreadsheets using the app

- No offline content availability

- App has not been ported to iPhone 4 or iOS 4.x

- Cannot upload a document from phone to Zoho docs platform

- Cannot see shared folders on mobile app

- Poor customer service experience

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Common Zoho Docs Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Zoho Docs app on iOS and Android devices. Solve all Zoho Docs app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Zoho Docs iPhone Issues and Solutions

Zoho Docs iOS app crashes, not working, errors
Zoho Docs iOS app network issues
Zoho Docs on iOS has black/white screen

Zoho Docs Android App Issues and Solutions

Zoho Docs has errors/crashing/not working
Zoho Docs server network connectivity issues
Zoho Docs has black screen

Zoho Docs iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Zoho Docs app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Zoho Docs app crashes or not working on Iphone (iOS):

Close and restart the Zoho Docs app on iPhone
Update Zoho Docs app to the Latest Version for iOS
Uninstall and reinstall Zoho Docs iPhone app
Update your iPhone to the latest iOS version

Fix Zoho Docs on iPhone unable to connect to server/internet connection issues::

To resolve Zoho Docs network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Zoho Docs black/white screen (blank screen) on iPhone:

Follow the Zoho Docs iOS app troubleshooting guide Here →

Zoho Docs Android App Issues and Solutions

Fix Zoho Docs not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Zoho Docs app issues:

Force Stop the Zoho Docs App
1. On android, goto "Settings" » click Zoho Docs app. » click "Force Stop".

Update Zoho Docs to the latest version on PlayStore

Clear Zoho Docs App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Zoho Docs app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Zoho Docs.

Fix Zoho Docs unable to contact server/ Zoho Docs internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Zoho Docs » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Zoho Docs » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zoho Docs on android.

Solve Zoho Docs black/white screens issue on Android:

Follow the Zoho Docs android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zoho Corporation, developers of Zoho Docs.