OTRS Reviews
Published by OTRS Inc. on 2023-08-28 About: OTRS adds structure to the communication and workflows of your team. If you
aren't already using it to be more productive, try it today by visiting otrs.
Table of Contents:
About OTRS
This app allows you to access existing OTRS systems so that you can take requests and customer information on-the-go.
- Built-in browser support for accessing mobile version of the agent interface.
OTRS adds structure to the communication and workflows of your team.
Perfect for field service agents or for keeping an eye on things while away from the office.
- Notifications, customer data and quick overviews available at all times.
- Multiple account support, with one-tap to switch between them.
- Secure storage of user credentials on your device.
Overall User Satisfaction Rating
Negative experience
75.4%
Positive experience
24.6%
Neutral
19.6%
Key Benefits of OTRS
- Works well on both iPad and iPhone 3GS with iOS4
- Helpful for managing tickets while away from desk
- Great for staff with at least one iDevice per tech
- Potential for future updates to include ticket search capabilities and attachment capabilities
- Good landscape support for menu button page
9 OTRS Reviews
5.0 out of 5
By WShatner
Been waiting for this - and it Works great
Used it on both an iPad and iPhone 3GS w/ios4 - both worked great.
As-is it will be of great use to me and my staff as we all have at least one iDevice per tech. I Look forward to future updates that will hopefully include some ticket search capabilities, attachment capabilities (would be awesome to attach from camera roll or goodreader etc. into a new phone ticket), and better landscape support for menu button page, and hopefully full use of iPad screen real-estate :)
Great work as usual
By The Chosen Boy
Good
Pretty helpful.
By Hmmmm3
Hyperlink capabilities not supported
Overall, this is a good app but it appears to be missing basic features such as:
1.) the ability to click on hyperlinks
2.) ability to click on a phone number and open the phone dialer
3.) ability to click on an address and open google maps.
I look forward to future improvements
By ishanmin88
Great App
Everything is great except the screen size for iPhone 5. Please correct it.
By NetJess
Nice
Works great for manage tickets while away from desk.
By Rhe0
Great app.
Great app
By madmasculin
Wow
Großartige App.! War lange fällig!
By ShockMike
No longer working
OTRS no longer works as of iOS7. Needs an update. In fact, needs to be an iPad app.
By sjtsnix
IOS7 appears to have broke this application
Was working until I upgraded to iOS7, now, when I get to the main screen (Queue View, Status View, etc.) I tap any of those six icons, and it closes OTRS and dumps me back out to the main IPAD screen....
And why is that not an IPAD version?
Is OTRS Safe?
Yes. OTRS is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1 User Reviews sourced from the Appstore and the appstore cumulative rating of 5.0/5 . Justuseapp Safety Score for OTRS Is 24.6/100.
Is OTRS Legit?
Yes. OTRS is legit, but not 100% legit to us. This conclusion was arrived at by running over 1 OTRS User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for OTRS Is 44.2/100..
Is OTRS not working?
OTRS works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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