Compendium app not working? crashes or has problems?

Compendium Status

Last Updated on 2021-10-13 by treeinspired GmbH

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Common Compendium Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Compendium app on iOS and Android devices. Solve all Compendium app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Compendium iPhone Issues and Solutions

Compendium iOS app crashes, not working, errors
Compendium iOS app network issues
Compendium on iOS has black/white screen

Compendium Android App Issues and Solutions

Compendium has errors/crashing/not working
Compendium server network connectivity issues
Compendium has black screen

Compendium iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Compendium app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Compendium app crashes or not working on Iphone (iOS):

Close and restart the Compendium app on iPhone
Update Compendium app to the Latest Version for iOS
Uninstall and reinstall Compendium iPhone app
Update your iPhone to the latest iOS version

Fix Compendium on iPhone unable to connect to server/internet connection issues::

To resolve Compendium network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Compendium black/white screen (blank screen) on iPhone:

Follow the Compendium iOS app troubleshooting guide Here →

Compendium Android App Issues and Solutions

Fix Compendium not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Compendium app issues:

Force Stop the Compendium App
1. On android, goto "Settings" » click Compendium app. » click "Force Stop".

Update Compendium to the latest version on PlayStore

Clear Compendium App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Compendium app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Compendium.

Fix Compendium unable to contact server/ Compendium internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Compendium » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Compendium » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Compendium on android.

Solve Compendium black/white screens issue on Android:

Follow the Compendium android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at treeinspired GmbH, developers of Compendium.

About this app

Compendium contains the complete data set of medicines approved in the USA, Switzerland, or Spain, based on your language selection. The application contains the complete data set of AEMPS-certified medicines in Spain. Using the search function, you can find all the information within seconds. • Share content via Messages, Mail, AirDrop, Notes ... The long process of leafing through and searching is over. The application contains the complete data set of Swissmedic-certified medicines in Switzerland.