Motion VPN Status

Last Updated on 2023-07-05 by Xian Dayanshan Electronic Tech Limited

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Common Motion VPN Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Motion VPN app on iOS and Android devices. Solve all Motion VPN app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Motion VPN iPhone Issues and Solutions

Motion VPN iOS app crashes, not working, errors
Motion VPN iOS app network issues
Motion VPN on iOS has black/white screen

Motion VPN Android App Issues and Solutions

Motion VPN has errors/crashing/not working
Motion VPN server network connectivity issues
Motion VPN has black screen

Motion VPN iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Motion VPN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Motion VPN app crashes or not working on Iphone (iOS):

Close and restart the Motion VPN app on iPhone
Update Motion VPN app to the Latest Version for iOS
Uninstall and reinstall Motion VPN iPhone app
Update your iPhone to the latest iOS version

Fix Motion VPN on iPhone unable to connect to server/internet connection issues::

To resolve Motion VPN network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Motion VPN black/white screen (blank screen) on iPhone:

Follow the Motion VPN iOS app troubleshooting guide Here →

Motion VPN Android App Issues and Solutions

Fix Motion VPN not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Motion VPN app issues:

Force Stop the Motion VPN App
1. On android, goto "Settings" » click Motion VPN app. » click "Force Stop".

Update Motion VPN to the latest version on PlayStore

Clear Motion VPN App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Motion VPN app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Motion VPN.

Fix Motion VPN unable to contact server/ Motion VPN internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Motion VPN » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Motion VPN » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Motion VPN on android.

Solve Motion VPN black/white screens issue on Android:

Follow the Motion VPN android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Xian Dayanshan Electronic Tech Limited, developers of Motion VPN.