nRF Memfault Status

nRF Memfault connects to Devices supporting the Memfault Diagnostic Service, and
then uploads their Data - Chunks in Memfault terminology - up to the Memfault
Cloud. The Memfault Diagnostic Service, or MDS, is a special GATT service which
can be used to connect to and enable Chunk streaming via Bluetooth Low Energy
(LE).

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Common nRF Memfault Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot nRF Memfault app on iOS and Android devices. Solve all nRF Memfault app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

nRF Memfault iPhone Issues and Solutions

nRF Memfault iOS app crashes, not working, errors
nRF Memfault iOS app network issues
nRF Memfault on iOS has black/white screen

nRF Memfault Android App Issues and Solutions

nRF Memfault has errors/crashing/not working
nRF Memfault server network connectivity issues
nRF Memfault has black screen

nRF Memfault iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever nRF Memfault app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix nRF Memfault app crashes or not working on Iphone (iOS):

Close and restart the nRF Memfault app on iPhone
Update nRF Memfault app to the Latest Version for iOS
Uninstall and reinstall nRF Memfault iPhone app
Update your iPhone to the latest iOS version

Fix nRF Memfault on iPhone unable to connect to server/internet connection issues::

To resolve nRF Memfault network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix nRF Memfault black/white screen (blank screen) on iPhone:

Follow the nRF Memfault iOS app troubleshooting guide Here →

nRF Memfault Android App Issues and Solutions

Fix nRF Memfault not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent nRF Memfault app issues:

Force Stop the nRF Memfault App
1. On android, goto "Settings" » click nRF Memfault app. » click "Force Stop".

Update nRF Memfault to the latest version on PlayStore

Clear nRF Memfault App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "nRF Memfault app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch nRF Memfault.

Fix nRF Memfault unable to contact server/ nRF Memfault internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click nRF Memfault » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got nRF Memfault » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch nRF Memfault on android.

Solve nRF Memfault black/white screens issue on Android:

Follow the nRF Memfault android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nordic Semiconductor ASA, developers of nRF Memfault.

100% Contact Match

Developer: Nordic Semiconductor ASA

E-Mail: [email protected]

Website: Visit nRF Memfault Website

52.17% Contact Match

Developer: Nordic Semiconductor ASA

E-Mail: [email protected]

Website: Visit Nordic Semiconductor ASA Website

About this app

Upon reception of these new Chunks of data, they're uploaded to the Memfault Console using the Authentication Token provided by the Device itself, through the aforementioned MDS GATT Service. nRF Memfault connects to Devices supporting the Memfault Diagnostic Service, and then uploads their Data - Chunks in Memfault terminology - up to the Memfault Cloud. The Memfault Diagnostic Service, or MDS, is a special GATT service which can be used to connect to and enable Chunk streaming via Bluetooth Low Energy (LE). Note that a Device properly configured with Memfault firmware, including Authentication keys, is necessary to enable the full feature set of this application. Once uploaded, the the User can visualize and analyze all the uploaded data from the Memfault Console.