Energy Texas Reviews

At the start, EnergyTexas was nice and useful, had the essentials to manage one’s account. Now, EnergyTexas won’t load, just comes up as a blank screen and nothing seems to correct it (reinstall, data/cache clear, etc)

Unable to login…after entering username and password the button becomes disabled and after several minutes nothing happens.

App hasn’t worked since I got it 2 weeks ago. After entering password it freezes, then crashes. Can’t login at all. Use the website, who know when this will get fixed.

EnergyTexas does work. I did have the issue were I couldn’t log in after putting in my info but thats fixed now. I think it just needs a little more feedback for the user. It doesn’t tell you it’s processing anything after a submission. When you click on LOG IN it just sits there and then suddenly you are logged in. I would recommend some kind animation or even just a text saying “Logging in” while the backend servers process the users input.

Also would be cool if you guys implemented Touch ID.

Other than that it works fine and I can see my data and pay my bill.

Clearly this is an ongoing issue but EnergyTexas booted me to start as I had my login information saved. However after attempting multiple times to login, the button to enter simply doesn’t work. Nothing happens at all. Also, who labeled this in the finance category? You can do better Energy Texas.

App just freezes on login screen.

Worthy of zero ⭐️ but don’t have that option. No point in having an app that doesn’t work. Same issue every other reviewer said. Completely unacceptable in this day n age. Get it together! You’re making Texas look bad!!!😡

App will not open after log in information is entered. It will not allow you to click on anything after your password is enter and app just freezes.

New customer here. Downloaded EnergyTexas to get my account going so I can monitor my electricity usage etc., but EnergyTexas freezes on the log in page as other users have noted. This does not give me confidence in my choice of electric company.

You’d expect from a complaint in November that by now EnergyTexas would allow you to log in. Starting to think Texas Energy was a bad switch for me. I was switched here by Energy ogre without my approval. Go figure.

EnergyTexas used to work but lately it is not functional at all. It freezes at the login screen.
I see a lot of other similar reviews but they are not bothering to fix it

Same as other mentioned. After I bought iPhone 14, I no longer can login to app. It just freeze on the login screen. It’s several months so far and no fix.

App doesn’t work properly and neither does the METER READS!! I TURNED OFF my AC and HEATER for 3 DAYS continually. I have SMART METER, my usage report was lesser than the previous month, I requested to use my ‘so-call’ points and this month’s bill came in HIGHER!!! How is this company measuring QUALITY AND CUSTOMER CARE????

App does not allow you to click the login button. Anyone else having this issue?

App still needs work, unable to login. Hope you can fix and release an update soon! Thanks

Won’t even log in. This is basic stuff. Too cheap to pay someone on Fiver to develop your app? On the flip side, I am saving on my energy bill. Hence the one star.

New customer here and I’m unable to login. Put my information in and try to login, but nothing happens. Please fix, this totally unacceptable, smh.

Unfortunately completely useless right now :(

App isn’t working at all. I enter my login information and when I press login button, nothing happens.

EnergyTexas is unresponsive when trying to log in. Not sure why but please fix this.

App doesn’t work so I cannot login. EnergyTexas freezes and closes when I put my information in.

This product is the biggest failure since FTX. If you’re going to do something this poorly, don’t bother doing it.

EnergyTexas works, I was able to log in, and apple saved my password info for me for future logins. The only problem is I couldn’t copy/paste my login info into EnergyTexas in the first place. I had to type it in. Everything else looks and works great!

Needs to be updated to accept Apples login automation processes, can’t copy/paste pw, will not save pw.