Energy Texas Status

Published by Declaration Energy LLC on 2023-05-09

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Common Energy Texas Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Energy Texas app on iOS and Android devices. Solve all Energy Texas app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Energy Texas iPhone Issues and Solutions

Energy Texas iOS app crashes, not working, errors
Energy Texas iOS app network issues
Energy Texas on iOS has black/white screen

Energy Texas Android App Issues and Solutions

Energy Texas has errors/crashing/not working
Energy Texas server network connectivity issues
Energy Texas has black screen

Energy Texas iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Energy Texas app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Energy Texas app crashes or not working on Iphone (iOS):

Close and restart the Energy Texas app on iPhone
Update Energy Texas app to the Latest Version for iOS
Uninstall and reinstall Energy Texas iPhone app
Update your iPhone to the latest iOS version

Fix Energy Texas on iPhone unable to connect to server/internet connection issues::

To resolve Energy Texas network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Energy Texas black/white screen (blank screen) on iPhone:

Follow the Energy Texas iOS app troubleshooting guide Here →

Energy Texas Android App Issues and Solutions

Fix Energy Texas not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Energy Texas app issues:

Force Stop the Energy Texas App
1. On android, goto "Settings" » click Energy Texas app. » click "Force Stop".

Update Energy Texas to the latest version on PlayStore

Clear Energy Texas App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Energy Texas app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Energy Texas.

Fix Energy Texas unable to contact server/ Energy Texas internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Energy Texas » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Energy Texas » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Energy Texas on android.

Solve Energy Texas black/white screens issue on Android:

Follow the Energy Texas android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Declaration Energy LLC, developers of Energy Texas.

63.16% Contact Match

Developer: Entergy

E-Mail: [email protected]

Website: Visit Energy Texas Website

54.55% Contact Match

Developer: TXU Energy Retail Company LLC

E-Mail: [email protected]

Website: Visit TXU Energy Retail Company LLC Website

About this app

We are proud Texans looking to serve our neighbors with an easy-to-use app to give you a simple way to manage your electricity account at your fingertips. Y’all can download our app to redeem your rewards, view and pay your bill, go paperless, track your usage and more! Howdy!