Terra One Status

Last Updated on 2023-02-04 by Terra One Climate Solutions GmbH

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Common Terra One Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Terra One app on iOS and Android devices. Solve all Terra One app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Terra One iPhone Issues and Solutions

Terra One iOS app crashes, not working, errors
Terra One iOS app network issues
Terra One on iOS has black/white screen

Terra One Android App Issues and Solutions

Terra One has errors/crashing/not working
Terra One server network connectivity issues
Terra One has black screen

Terra One iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Terra One app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Terra One app crashes or not working on Iphone (iOS):

Close and restart the Terra One app on iPhone
Update Terra One app to the Latest Version for iOS
Uninstall and reinstall Terra One iPhone app
Update your iPhone to the latest iOS version

Fix Terra One on iPhone unable to connect to server/internet connection issues::

To resolve Terra One network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Terra One black/white screen (blank screen) on iPhone:

Follow the Terra One iOS app troubleshooting guide Here →

Terra One Android App Issues and Solutions

Fix Terra One not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Terra One app issues:

Force Stop the Terra One App
1. On android, goto "Settings" » click Terra One app. » click "Force Stop".

Update Terra One to the latest version on PlayStore

Clear Terra One App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Terra One app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Terra One.

Fix Terra One unable to contact server/ Terra One internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Terra One » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Terra One » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Terra One on android.

Solve Terra One black/white screens issue on Android:

Follow the Terra One android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Terra One Climate Solutions GmbH, developers of Terra One.

About this app

With just a few taps you can buy your first piece of land in Germany, earn dividends from the generation of solar energy on your land and participate in the value increase of the scarce German land. German land is a scarce asset that grew by more than 4% in value every year for the past 10 years, according to the German Statistical Office. Solar farms will generate green electricity on your land and pay you dividends every month. Terra One makes investing in land as easy as it gets. Your land will be put to use, so that you can get the best return on your investment. Depending on the project, you will be able to forecast your solar dividends for the next 20-40 years and benefit from the low price volatility of German land prices.